Front of House Host in Birmingham

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

TheRole: FoH Events Coordinator

TheFront of House Events Coordinator is vital in supporting the onsite Managementteam by providing a passionate and energetic ‘gold standard’ service, ensuringa professional and welcoming first impression for all our visitors and tenants.

KeyResponsibilities include managing the front-of-house operations, whichencompass handling visitors, overseeing signing-in procedures, and during peaktimes, where you will assist in preventing unauthorised access.

Beingcommitted to fostering a friendly and engaging environment, you will also havethe chance to enhance the tenant's experience, which includes managing yourbuilding's social media presence, creating dynamic monthly site-specificnewsletters and actively participating in event planning and placemakingactivities.

OurHosts embody a ‘can-do, solution first’ approach, so collaboration and teamworkare crucial. Being part of the Amika Guest Services team means strivingfor excellence and creating a positive and engaged atmosphere.

CoreResponsibilities:

• Create a welcomingLobby: Take pride in setting up and maintaining the reception space toensure it feels warm and inviting for Clients and Tenants.
• Greet and assistVisitors: Welcome visitors with a smile and help them feel at home—be thefriendly face of the building!
• Represent theClient with care: Show professionalism and knowledge whilerepresenting the Client, making everyone feel valued.
• Share weekly updates: Providecheerful weekly reports on on-site activities to keep everyone in the loop.

General Management of the Building:

• Cultivate great relationships: Build solidand friendly connections with Tenants, Visitors, and Contractors to create awelcoming atmosphere.
• Keep the Lobby area sparkling: Ensure thereception area is always beautifully presented, making everyone feel right athome.
• Maintain vacant spaces: Keep anyvacant areas pristine and ready for potential viewings immediately.
• Address issues with care: Report anyconcerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem-solving: Approachchallenges positively, constantly seeking creative solutions.

TenantExperience:

• Planexciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, andcharity drives
• Sharethe buzz on social media: Keep everyone updated by posting all the latest site events, news, andactivities on your building social media channel.
• Meetour goals together: Let’s achieve our KPIs and SLAs while sharing feedback and ideas forimprovements.
• Createfun event posters: Design eye-catching posters to promote our events and update the digitalscreens so tenants are always in the know.
• Ensurea Gold Standard Experience: Collaborate with Security and the wider site team to ensure every tenant enjoysexceptional service.
• ExploreValue-Added Services: Research and introduce additional services that enhance Tenant satisfaction, inagreement with Building Management.
• Engagewith the Community Team: Work together with the Amika team to strengthen our connections andfoster a vibrant community.

About You:

• CustomerService Experience: We love to see diversebackgrounds! Whether you come from front-of-house roles or other customerservice positions, your ability to positively impact and leave a remarkableimpression truly excites us.
• ExceptionalCustomer Care: You shine the brightest when providingoutstanding service to others, especially proactively.
• Positive andEnergetic: Your upbeat attitude and motivation inspiresthose around you.
• Well-Presented: You take pride in your appearance and always look polished andprofessional.
• GreatCommunicator: You express yourself clearly and can connect well with others.
• Can-doattitude: You approach challenges with enthusiasm and a proactive mindset.
• CollaborativeSpirit: You thrive in a team environment and enjoy working together to achieveour collective goals.
• Flexible TeamPlayer: You’re always ready to help colleagues and pitch in.
• Solution-oriented: You focus on finding solutions and overcoming challenges withcreativity.
• Tech-Savvy: You’re comfortable withtechnology and enjoy using IT tools.
• Event andMarketing Experience: If you have experiencein events and marketing, that’s a fantastic bonus!

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.