Night Manager/Duty Manager

Duty Manager*
Contract type: Permanent*
*Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands – who together drive market leading passenger spend for airports across the world – we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
Duty management responsibility operating 365 days per year, Rota pattern: 5 hour shifts – Rota received 4 weeks in advance
* Being the point of escalation, as the senior manager on site, for any complaints within the lounge.
* Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team.
* Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies.
* Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy.
* Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol.
* Responsible for the correct handling of waste in line with Lounge and airport requirements.
* To assist with the preparing of staff rotas, timesheets and absence administration.
* Responsible for any other reasonable requests as designated by management.

A solid background in the hospitality sector, with a proven track record.
* Experience of managing catering teams either in house or via contracted providers.
* Computer literacy on mainstream PC applications including Microsoft office.
* Food Hygiene level 3 or above would be an advantage.
* Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.
*Access to our employee rewards portal with discounts and savings
* MAG Pension scheme which doubles your contribution
* Fantastic career development opportunities
* Tax free Airside shopping in our departure lounge
* Free shuttle bus (A1 Flyer) from the city centre to the airport
At MAG we believe in the importance of diversity & inclusion for all. We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Women’s Network, Embrace – Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity*
Job Types: Full-time, Permanent
Company pension
* Discounted or free food
* Free parking
* On-site parking
Day shift
* Night shift