Resource Team Manager

Reports to Operational Workforce Resource Planning Manager, Resource Planning Team, Stansted Airport. 40 hours, Monday to Friday, hybrid working. Band 4. Salary from £46k. Fixed term contract / Secondment to March 2027.

Why MAG? Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We are committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role: The Stansted Transformation Resource Manager is responsible for designing, maintaining, and executing comprehensive workforce resource plans to support the Stansted Transformation Programme. This includes developing multi-year resourcing strategies, managing relationships with recruitment agencies and third-party suppliers, and acting as the key adviser on all workforce matters. The role involves proactively identifying and mitigating resourcing risks, delivering data-driven insights on headcount and attrition, and ensuring seamless onboarding and integration of new joiners. Additionally, the manager drives resource optimisation initiatives and chairs the Resourcing Governance Forum, aligning priorities across workstreams, HR, and Finance, to ensure efficient delivery of transformation objectives.

Accountabilities:

• Design, own, and dynamically maintain the end-to-end Stansted Transformation Resource Blueprint, including multi-year resource plans for TTS contingency, LO5, CVP etc.
• Architect and execute a best-in-class resourcing strategy encompassing internal mobility and high-volume agency resourcing to deliver up to 200+ specialised roles on time and within budget.
• Act as the single strategic interface and relationship owner for all recruitment agencies, managed service providers (MSPs), and third-party labour suppliers.
• Serve as the central focal point and trusted advisor for all workforce-related matters within the Stansted Transformation Programme, representing the Resourcing function at Programme Board, Steering Committee and Executive Leadership forums.
• Proactively lead workforce risk management: identify resource bottlenecks early, develop and implement mitigation/contingency strategies, and maintain a live programme-wide resource risk register.
• Deliver high-impact, data-driven insights and regular update summary on resourcing status, headcount forecasting, attrition trends etc.
• Own the onboarding and mobilisation framework for all new joiners (permanent and contingent), ensuring Day-1 readiness and seamless integration into project teams.
• Drive resource optimisation initiatives including skills cross-utilisation, role standardisation, and the creation of a flexible “surge” resource pool to support peak delivery phases.
• Establish and chair the Stansted Transformation Resourcing Governance Forum, bringing together Workstream Leads, People Partners and Finance to align on priorities and resolve escalations rapidly.

What will make you successful in the role?

Knowledge, skills & experience:

• Demonstrates strong understanding of resource management tools, including Dimensions, SAP, Kronos and Oracle etc.
• Proficient in IT systems, with expertise in Excel.
• Exhibits excellent stakeholder management skills and is adept at influencing both senior leadership and downstream partners.
• Possesses highly effective communication and presentation abilities.
• Skilled in analysing, interpreting, and presenting data, with meticulous attention to detail.
• Collaborates efficiently with teams and stakeholders across the business.
• Takes ownership of work tasks and consistently makes robust, timely decisions.
• Displays unwavering commitment to delivering outstanding service for our Journey Makers, with a passion for customer-facing environments.
• Demonstrates clear understanding and dedication to Continuous Improvement (CI) principles.
• Exemplifies strong leadership and people management capabilities.

You: As the successful candidate you will be self-motivated, able to build relationships with multiple stakeholders and understand the need for continuous improvement. You will have a commercial mindset, proven analytical skills and an ability to identify and articulate trends from raw data. The ability to communicate well, both in writing and orally, converting complex analysis into easily understood commentary for numerous stakeholders is a key requirement for this role. An understanding of resource business planning, re-forecasting and resource planning principles are critical for this role, alongside strong attention to detail and accuracy. You should have advanced Excel and PowerPoint skills and the ability to apply initiative and deal with rapidly changing priorities in a flexible manner.