At a Glance
- Tasks: Provide exceptional assistance to disabled customers at the airport, ensuring a smooth travel experience.
- Company: Join a dedicated team at East Midlands Airport focused on inclusive customer service.
- Benefits: Consistent pay for 21 hours a week, flexible hours, and a supportive work environment.
- Other info: Flexible shifts including nights and weekends, with opportunities for additional hours.
- Why this job: Make a real difference in people's travel experiences while developing your customer service skills.
- Qualifications: Outstanding communication skills and a natural empathy for helping others.
The predicted salary is between 24000 - 36000 € per year.
The aim of this role is to provide exceptional inclusive customer service to disabled customers and customers with reduced mobility. As key members of our dedicated team, our Assisted Travel Drivers play a crucial role in ensuring an effortless and equitable travel experience for all our customers. They will work as part of a team driving Ambulift vehicles from the terminal to the aircraft.
This role will include the following responsibilities:
- Provide personalised assistance to disabled customers and customers with reduced mobility, ensuring their airport experience is an effortless and enjoyable part of their holiday.
- Effectively communicate and coordinate with other airport departments.
- Assist customers with check-in procedures.
- Escort passengers through security and immigration.
- Respond promptly and effectively to customer inquiries, concerns, and requests, demonstrating excellent problem-solving and communication skills.
What will make you successful in the role?
We are looking for someone with outstanding customer service skills, preferably with experience in customer-facing industry – retail, hospitality, sales, and similar. You will be a natural communicator, with plenty of empathy and a natural aptitude towards problem solving. You will be fully flexible to cover a 24/7 operation which will include night shifts, early mornings, weekends and bank holidays. Shift lengths varying between 4-12 hours. Ideally you will have a clean and valid driving license (maximum of 3 points), and experience of driving LGV is preferable but definitely not a pre-requisite.
We offer a permanent annualised hours contract which means you are paid for 21 hours a week. However, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 21 hours a week. This does not affect your salary which is paid consistently at 21 hours per week despite the hours you may work. For example, in summer you may be required to work 31 hours, however you will be paid for 21 hours. In winter where your hours will be reduced, the additional 10 hours worked in summer will be offset to equal 21 hours a week, so, you will work 11 hours but still receive payment for 21 hours that week. You will need to be flexible to work on a 24/7 operation which will include night shifts, early mornings (Earliest start time from 03.00am), late shifts, weekends and bank holiday shifts.
Assisted Travel Driver employer: MANCHESTER AIRPORT PLC
As an Assisted Travel Driver at East Midlands Airport, you will be part of a compassionate team dedicated to providing exceptional service to disabled customers and those with reduced mobility. Our inclusive work culture prioritises employee well-being and offers flexible annualised hours, ensuring a consistent salary while accommodating your lifestyle. With opportunities for personal growth and development in a dynamic airport environment, this role is perfect for those seeking meaningful employment that makes a real difference in people's travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assisted Travel Driver
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the airport and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your communication skills! During the interview, be clear and concise in your answers. Show us how you can effectively communicate with both customers and team members, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at East Midlands Airport.
We think you need these skills to ace Assisted Travel Driver
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to help customers, especially those with special needs. Share specific examples that demonstrate your empathy and problem-solving skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for in an Assisted Travel Driver.
Be Flexible and Open:Since this role requires flexibility with shifts, let us know about your availability. If you can work nights, weekends, or bank holidays, make it clear in your application. We appreciate candidates who are ready to adapt to our 24/7 operation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at MANCHESTER AIRPORT PLC
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Assisted Travel Driver. Familiarise yourself with the key tasks like providing personalised assistance and coordinating with other airport departments. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations or solved problems effectively.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to work flexible hours and as part of a team. Share any experiences where you've adapted to changing schedules or collaborated with others to achieve a common goal. This will show that you're ready for the demands of a 24/7 operation.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask the interviewer. This could be about the training process, team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
