At a Glance
- Tasks: Transform data into actionable insights and empower the sales team with tools and training.
- Company: Join a high-growth company with a collaborative and performance-driven culture.
- Benefits: Competitive salary, professional development, and the chance to shape the sales function.
- Other info: Opportunity to work with global clients and enhance your analytical skills.
- Why this job: Make a direct impact on revenue decisions and build your career in a dynamic environment.
- Qualifications: 4+ years in Sales Operations and advanced HubSpot expertise required.
The predicted salary is between 47250 - 57750 £ per year.
The Sales Operations Specialist at Serve First CX owns the reporting and enablement backbone of the sales function, turning CRM and pipeline data into the dashboards, forecasts, and insights leadership needs to make decisions - and ensuring the sales team has the tools, training, and messaging to act on them. You are the single source of truth for sales performance data, and the person who makes sure that data drives action.
Serve First CX runs deep on HubSpot and Claude. This role requires genuine HubSpot expertise, not just familiarity, and comfort using Claude as part of the daily reporting and enablement workflow.
Key Responsibilities- Reporting & Insights
- Build and maintain dashboards in HubSpot for real-time visibility on leads, deals, revenue, and forecasts.
- Track key sales metrics: conversion rates, deal size, sales cycle length, pipeline velocity.
- Deliver weekly and monthly performance insights to leadership, highlighting trends, risks, and opportunities.
- Use Claude to accelerate reporting - synthesising HubSpot data into leadership-ready summaries.
- Support revenue forecasting and pipeline projections; flag risks and propose mitigations.
- Sales Enablement
- Onboard SDRs and Account Executives on HubSpot usage, Claude-assisted workflows, and sales processes.
- Maintain consistency in sales messaging and positioning across the team.
- Equip reps and leadership with the training, playbooks, and tools needed to hit performance targets.
- Translate reporting insights into coaching points and process improvements.
- CRM & Data Management
- Own HubSpot as the core CRM, ensuring pipeline hygiene and data accuracy.
- Manage sales tools, including Cognism, Apollo, and LinkedIn Sales Navigator.
- Enforce CRM usage and data standards across SDRs, Account Executives, and leadership.
- Sales Process & Pipeline Support
- Maintain standardised sales stages and workflows to keep reporting data clean and comparable.
- Monitor pipeline progression and flag bottlenecks for leadership and the team.
- Cross-functional Alignment
- Share lead quality and funnel data with Marketing to improve handoff and targeting.
- Provide pipeline and forecast data to Finance to support pricing and profitability decisions.
- Align with Operations on data needed for smooth client onboarding.
- Reporting accuracy and timeliness (weekly/monthly)
- Forecast accuracy
- CRM data completeness, adoption, and hygiene
- Dashboard usage by leadership
- SDR/AE ramp time and enablement satisfaction
- Pipeline value, conversion rates, and sales cycle time
- Experience
- 4+ years in Sales Operations, Revenue Operations, or a similar reporting/enablement-focused role
- Track record of building dashboards and reporting frameworks used by leadership
- Experience onboarding or enabling sales teams (SDRs/AEs)
- Skills & Competencies
- HubSpot expertise is essential - advanced, hands-on experience with pipelines, workflows, reporting, and dashboards, not just familiarity
- Comfortable using AI tools such as Claude to speed up reporting and enablement work
- Strong analytical and reporting skills; comfortable turning raw data into clear insights
- Experience designing training or enablement materials
- Process-driven, detail-oriented, and comfortable working across functions
- Strong communication and stakeholder management, particularly with leadership
- Tools & Systems
- HubSpot (advanced level), Claude, Cognism, Apollo, LinkedIn Sales Navigator
- Clear, accurate reporting dashboards in active use by leadership
- Clean, structured CRM pipeline supporting reliable reporting
- SDRs and AEs onboarded with consistent messaging and improved tracking
- Key funnel bottlenecks identified and reported, with mitigation plans in motion
- High-growth company with global clients
- Opportunity to build the reporting and enablement function from the ground up
- Collaborative, performance-driven culture
- Direct, visible impact on how leadership makes revenue decisions
Sales Operations Specialist employer: Manatal
Mercor is an exceptional employer that values the expertise of its team members, offering a fully remote position as a School Evaluator with competitive compensation of up to $120 per hour. The company fosters a collaborative and innovative work culture, providing opportunities for professional growth while working with leading AI research labs and renowned investors. With a focus on quality and independence, employees can thrive in a flexible environment that encourages meaningful contributions to the advancement of AI education.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Specialist
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Specialist at Manatal, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Manatal. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Specialist
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Manatal:When writing your cover letter, make sure to tailor your message specifically for Manatal. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Manatal
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Manatal that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Manatal that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Manatal’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
