At a Glance
- Tasks: Assist customers and moderate content in a fast-paced, international environment.
- Company: Join leading international companies in vibrant Sofia, Bulgaria.
- Benefits: Competitive salary, rental allowance, paid training, and performance bonuses.
- Other info: Enjoy a low cost of living and excellent career growth opportunities in a dynamic city.
- Why this job: Gain valuable experience while working in a multicultural team and enhancing your skills.
- Qualifications: Fluency in one of the required languages and good English communication skills.
The predicted salary is between 1280 - 2100 £ per month.
MULTILINGUAL CUSTOMER SUPPORT & CONTENT MODERATION ROLES – SOFIA, BULGARIA
We are currently hiring multilingual professionals for Customer Support Consultant/Advisor and Content Moderation opportunities with leading international companies in Sofia, Bulgaria.
Location: Sofia, Bulgaria
Start Date: Ongoing 2026
Work Model: On-site / Hybrid depending on project
Languages Hiring:
- Norwegian
- German
- Dutch
- French
- Polish
- Danish
Salary: EUR 1280 – 2100 gross/month (Salary depends on language proficiency and role)
Additional Benefits:
- Approx. EUR 150 rental allowance per month for the duration of the contract (Average rent in Bulgaria ranges from approximately EUR 250–400 depending on location)
- Paid training
- Medical insurance
- Performance bonuses
- International work environment
- Career growth opportunities
- Long-term stable employment
Relocation Support Provided: Approx. EUR 75 flight reimbursement (can be reimbursed upon arrival or with the first salary depending on project), 2-3 weeks accommodation, real estate administrative assistance
Available Roles:
- Customer Support Consultant
- Customer Support Advisor
- Content Moderator
- Customer Experience Specialist
Key Responsibilities:
- Assist customers via phone, email, and chat
- Review and moderate online content according to platform policies
- Resolve customer queries efficiently and professionally
- Escalate sensitive or complex cases when necessary
- Maintain high quality and productivity standards
- Deliver excellent customer experience in a fast-paced international environment
Requirements:
- Fluency in one of the required languages
- Good English communication skills (B2 preferred)
- Strong communication and interpersonal skills
- Customer-focused and detail-oriented mindset
- Comfortable working in an international environment
- EU citizenship or valid work authorization or refugee status ONLY
Why Sofia? Sofia offers a low cost of living, vibrant international community, modern lifestyle, and excellent career opportunities within multinational companies. Bulgaria has become one of Europe's fastest-growing multilingual hubs for customer support and digital operations.
Interested? Apply via: LinkedIn:
Customer Support & Content Moderation Jobs in Sofia, Bulgaria (Hybrid) in London employer: Manatal
Join a dynamic and inclusive team in Sofia, Bulgaria, where we prioritise employee well-being and professional growth. With competitive salaries, generous benefits including rental allowances and performance bonuses, and a vibrant international work culture, we offer a unique opportunity to thrive in a fast-paced environment while enjoying the rich cultural experiences Sofia has to offer. Our commitment to training and career advancement ensures that you will have the support needed to excel in your role and build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Content Moderation Jobs in Sofia, Bulgaria (Hybrid) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Manatal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Manatal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support & Content Moderation Jobs in Sofia, Bulgaria (Hybrid) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Manatal:Your cover letter is your chance to shine! Tell us why you want to work at Manatal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Manatal!
How to prepare for a job interview at Manatal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
