Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION
Job Openings Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION
About the job Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION
About the Role
Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
- Maintain clear documentation and update booking systems as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Strong customer service background (travel, hospitality, or service-related experience preferred)
- Highly organized with strong attention to detail
- Comfortable using technology and learning new booking platforms and systems
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Opportunities for professional growth within the agency
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Equal Opportunity Statement
Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.
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Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION in Birmingham employer: Manatal
Mercor is an exceptional employer that fosters a dynamic and innovative work culture, connecting top-tier talent with leading AI research labs. With a focus on employee growth and development, we offer opportunities to engage in cutting-edge product management practices while working remotely, allowing for a flexible work-life balance. Our commitment to excellence is reflected in our collaboration with industry leaders and our supportive environment that encourages creativity and professional advancement.
