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- Tasks: Lead and support teams to ensure exceptional guest experiences in a luxury hotel.
- Company: Sopwell House, a stunning Georgian country house hotel and spa.
- Benefits: Competitive salary, 28 days holiday, discounts on food, spa treatments, and more.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel management, strong leadership, and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award-winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests.
We are seeking a driven and experienced Rooms Division Manager to join our senior leadership team. As the Rooms Division Manager, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the highest levels of guest service and operational excellence throughout. You will be a strong leader who thrives in a fast-paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands-on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards.
Your role in our Family:
- Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance.
- Ensure the highest levels of guest satisfaction through exceptional service delivery.
- Drive key performance metrics including occupancy, guest feedback, and operational efficiency.
- Work closely with other departments including Sales, Revenue, and F&B to align strategies and maximise profitability.
- Develop and implement procedures to enhance the guest experience and streamline operations.
- Recruit, train, and mentor team members, fostering a culture of excellence and accountability.
- Ensure compliance with health & safety, fire regulations, and company policies.
What makes you the perfect fit?
- Proven experience in a similar senior Rooms Division or Front of House management role, ideally in a 5-star hotel environment.
- A genuine passion for hospitality and delivering outstanding guest service.
- Strong leadership, communication, and organisational skills.
- Commercial awareness and a solid understanding of revenue management and budgeting.
- Experience working with hotel PMS (e.g., Opera, Protel, or similar systems).
- Hands-on, approachable, and results-focused with a calm and professional demeanour.
The Best Bit:
- Discounted Food and Beverage and accommodation.
- 28 days holiday, plus an extra day off on your birthday.
- 30% discount on spa treatments and spa days.
- 10% discount on spa products.
- 'Introduce a Friend' bonus when you recommend someone to join our team.
- Staff meals provided on duty.
- Hotel discounts through our Pride of Britain affiliation.
How to Apply: If you are a dedicated hospitality professional ready to take on this exciting challenge, we’d love to hear from you! Please submit your CV and cover letter, explaining why you are the perfect fit for this role. All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion. Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Executive Assistant Manager Rooms in St Albans employer: Management
Contact Detail:
Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant Manager Rooms in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Sopwell House. A friendly chat can open doors that a CV alone can't.
✨Tip Number 2
Prepare for the interview by researching Sopwell House thoroughly. Know their values, recent news, and what makes them stand out. This will show you're genuinely interested and ready to contribute to their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use examples from your past experiences that highlight your leadership skills and passion for guest service—this is key for the Rooms Division Manager role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Executive Assistant Manager Rooms in St Albans
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for hospitality and how your experience aligns with the role. We want to see your personality come through, so don’t be afraid to let us know why you’re excited about joining our team at Sopwell House.
Tailor Your CV: When applying, tailor your CV to showcase relevant experience in Rooms Division or Front of House management. Use keywords from the job description to demonstrate that you understand what we’re looking for. This helps us see how you fit into our vision for exceptional guest service.
Showcase Your Leadership Skills: As a Rooms Division Manager, strong leadership is key! In your application, share specific examples of how you've led teams to success in previous roles. We love hearing about your hands-on approach and how you’ve motivated others to deliver outstanding service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it ensures your application goes straight to us. Plus, you’ll get to see all the other amazing opportunities we have at Sopwell House!
How to prepare for a job interview at Management
✨Know Your Stuff
Before the interview, make sure you research Sopwell House thoroughly. Understand their values, services, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Rooms Division Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, improved processes, or enhanced guest satisfaction. Be ready to discuss how you can motivate and support the Front Office and Night teams.
✨Be Guest-Centric
Sopwell House prides itself on exceptional guest service. Think of specific instances where you've gone above and beyond for guests. Highlight your passion for hospitality and how you ensure a memorable experience for every visitor. This will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their current challenges in the Rooms Division or how they measure success in guest satisfaction. This shows your strategic thinking and genuine interest in contributing to their goals.