Night Manager in London

At Firmdale Hotels, we pride ourselves on delivering exceptional experiences to our guests. If you're passionate about hospitality and thrive in a dynamic environment, we have the perfect opportunity for you to shine. We're currently seeking a Night Manager to become a vital part of our team at the esteemed Charlotte Street Hotel. Firmdale Hotels is renowned for its dedication to excellence in hospitality. With a portfolio of luxury properties, we provide unique and memorable experiences for our guests. At Firmdale, we foster a culture of teamwork, innovation, and unparalleled service, making us a leader in the industry.

As a Night Manager at Charlotte Street Hotel, you'll play a pivotal role in overseeing the smooth operation of our hotel during the overnight hours. Collaborating closely with all managers, you'll ensure that our guests receive the highest level of service across various departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.

Responsibilities:

• Act as a liaison between the General Manager, guests, and the operational team, ensuring seamless communication and guest satisfaction.
• Maintain constant vigilance over our service standards, striving for excellence in every aspect of our operations.
• Uphold the security of the hotel during night-time hours, implementing necessary measures to safeguard our guests and property.
• Conduct regular health and safety checks to ensure a safe environment for guests and staff.
• Deliver and uphold the exceptional levels of customer service that Firmdale Hotels is known for, going above and beyond to exceed guest expectations.
• Cultivate strong and professional relationships with guests, ensuring their needs are met promptly and effectively.
• Manage and respond to any incidents or accidents involving guests or team members with professionalism and efficiency.
• Provide operational support to all departments as needed, demonstrating flexibility and adaptability.
• Perform night audit duties and prepare nightly reports for senior managers, contributing to the overall success of the hotel's operations.

What you Need:

• Previous experience as a Night Manager or at the Head of Department level within a 5-star hotel environment.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Strong leadership and motivational abilities, capable of inspiring and guiding a team to success.
• Resilience and drive to uphold high standards, even under pressure.
• Previous knowledge of Micros and Opera systems is desirable, though not essential.

What We Offer:

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.