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- Tasks: Lead and support teams to ensure exceptional guest experiences and operational excellence.
- Company: Sopwell House, a luxury Georgian country house hotel and spa in Hertfordshire.
- Benefits: Competitive salary, beautiful working environment, and opportunities for professional growth.
- Other info: Dynamic role in a fast-paced environment with a focus on team development.
- Why this job: Join a passionate team and make a real impact on guest satisfaction and service quality.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award‑winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests.
We are seeking a driven and experienced Rooms Division Manager to join our senior leadership team. As the Rooms Division Manager, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the highest levels of guest service and operational excellence throughout.
You will be a strong leader who thrives in a fast‑paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands‑on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards.
Your role in our Family:
- Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance.
- Ensure the highest levels of guest satisfaction through exceptional service delivery.
- Drive key performance metrics including occupancy, guest feedback, and operational efficiency.
- Work closely with other departments including Sales, Revenue.
Executive Assistant Manager Rooms employer: Management
Contact Detail:
Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant Manager Rooms
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Sopwell House. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Sopwell House inside out. Know their values, recent news, and what makes them stand out. This will show you're genuinely interested and ready to contribute to their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines. Use examples from your past experiences to showcase your skills.
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Executive Assistant Manager Rooms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Rooms Division Manager role. Highlight your leadership experience and any relevant achievements in guest service or operational excellence.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about hospitality and how your background makes you a perfect fit for Sopwell House. Be sure to mention specific examples of how you've driven guest satisfaction in previous roles.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you motivate teams and handle challenges in a fast-paced environment. Share stories that demonstrate your ability to lead and develop others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at Management
✨Know the Hotel Inside Out
Before your interview, make sure you research Sopwell House thoroughly. Familiarise yourself with its history, services, and unique selling points. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience focus.
✨Showcase Your Leadership Skills
As a Rooms Division Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved processes, or enhanced guest satisfaction. Be ready to discuss how you motivate and support your team in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints or operational challenges. Think of specific situations you've faced in previous roles and how you resolved them, focusing on your strategic thinking and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the hotel's future goals, team dynamics, or how they measure success in guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.