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- Tasks: Join our team as an IT Support Engineer, tackling software issues and enhancing customer experiences.
- Company: Be part of a pioneering company in AI-powered digital pathology with over 20 years of expertise.
- Benefits: Enjoy remote work flexibility, competitive salary, bonuses, and a comprehensive benefits package.
- Why this job: This role offers growth opportunities in a dynamic environment, perfect for tech enthusiasts eager to make an impact.
- Qualifications: Ideal candidates have IT experience, scripting knowledge, and strong problem-solving skills.
- Other info: Work from anywhere in the UK and connect with diverse professionals across the tech landscape.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Technical Solutions Engineer / IT Support EngineerThe COMPANYWith over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.The ROLEDue to an internal promotion they now require a Technical Solutions Engineer / IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.Working from home the Technical Solutions Engineer will;* Handle software-related requests * Analyse software related issues and propose solutions* Troubleshoot software* Identify root causes of software problems* Conduct software testing and installation * Troubleshoots IT related issues* Manage software and database migrations* Advise customers on hardware and software configurations and implementation* Develop customer relationships through professional and dependable interactionsThe PERSONThe right Technical Solutions Engineer / IT Support Engineercandidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation;* Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.* Scripting knowledge* Comprehensive understanding of Microsoft tools and application environments* Networking knowledge* Strong communication, organization, problem-solving, and diagnostic skills* At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives* Ability to work independently and take ownership of projectsSalary: £42,000 Starting salaryPACKAGE includes;BonusPensionIncome protection Etc.Location: Working from home, living anywhere in the UK.
Suitable living locations include:CambridgePeterboroughNottinghamNorthamptonLeicesterBirminghamLeedsSheffieldManchesterLiverpoolBristolIpswichCoventryWolverhamptonEdinburghGlasgowLondonAlternative Titles: Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support EngineerMana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.INAND1
IT Support Engineer employer: Mana Resourcing
Contact Detail:
Mana Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific software and tools used by the company. Since they are leaders in AI-powered digital pathology, having a solid understanding of their software will help you stand out during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss past experiences where you've successfully resolved IT issues, as this role heavily involves diagnosing and solving software-related problems.
✨Tip Number 3
Showcase your communication skills. This position requires you to interact with various stakeholders, so practice explaining technical concepts in simple terms to demonstrate your ability to connect with different audiences.
✨Tip Number 4
Network with professionals in the field. Join relevant online forums or groups where you can engage with others in IT support roles. This can provide insights into the industry and potentially lead to referrals.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT engineer or Technical Solutions Engineer. Emphasise your skills in troubleshooting, software testing, and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences where you've successfully resolved software issues or improved customer satisfaction.
Showcase Relevant Skills: In your application, clearly outline your scripting knowledge, understanding of Microsoft tools, and networking skills. Provide examples of how you've applied these skills in previous roles.
Highlight Remote Work Experience: Since this role is remote, mention any previous experience working from home. Discuss how you manage your time effectively and maintain communication with team members and clients.
How to prepare for a job interview at Mana Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with software installation, troubleshooting, and configuration. Highlight any specific tools or technologies you've worked with, especially those relevant to the company's AI-powered digital pathology software.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to provide examples of how you've identified and resolved software-related issues in the past. This will showcase your analytical skills and ability to think critically under pressure.
✨Communicate Clearly and Effectively
Since the role involves advising customers and interacting with various stakeholders, practice articulating complex technical concepts in a way that is easy to understand. Good communication can set you apart from other candidates.
✨Research the Company and Its Products
Familiarise yourself with the company's software solutions and their applications in the life sciences sector. Understanding their products will not only help you answer questions but also demonstrate your genuine interest in the role.
