At a Glance
- Tasks: Join us as a Field Service Engineer, fixing and maintaining material handling equipment on-site.
- Company: Be part of a reputable company with over 20 years in the materials handling industry.
- Benefits: Enjoy a competitive salary, bonuses, overtime pay, and a company van.
- Why this job: This role offers hands-on experience, customer interaction, and full training in a supportive environment.
- Qualifications: No specific experience needed; just a passion for technical work and problem-solving skills.
- Other info: Ideal for those located in or around South, with flexible working opportunities.
The COMPANY
Our well-established Client has over 20 years of experience. They have earned a deserved reputation for the quality of both their products and service for the handling industry. They offer a myriad of solutions, but their core products include Manual Pallet Trucks, Electric Pallet Trucks/Stackers/Pickers, Aluminium Sack Trucks, etc. They pride themselves on being a one-stop-shop for their customers and in their passion and commitment to always working to the highest standards.
The ROLE
Field Service Engineer is a key role within the business which is responsible for on-site repairs and breakdowns of electric/manual pallet trucks, stackers, and order pickers. Ensuring customer care levels are of the highest standards and the department runs efficiently and effectively.
Key Responsibilities:
- Basic troubleshooting, installation, maintenance, and repair of equipment.
- Preventative Maintenance.
- Managing repair parts.
- Filling out customer service logs and internal service records.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
Basically, the successful Field Service Engineer visits clients' sites to repair/maintain their range of material handling products.
The CANDIDATE
Our client is looking for a Field Service Engineer possessing the following skills and attributes:
- Previous experience of working with technical equipment.
- Ability to work in a technical environment - an understanding of parts.
- Working to high levels of customer service.
- Experience of working with people.
- Excellent problem-solving and critical analysis skills with attention to detail.
- Take pride in the work you do.
Full driving licence. Experience of repairing manual handling equipment, although advantageous, is not required as full training will be given to the right technically adroit person.
SALARY: £32,000 - £35,000 + Overtime + Quarterly Bonus + Annual Bonus + Company Van
LOCATION: South. Good locations for this role include; Crawley, East Grinstead, Reigate, Dorking, Haywards Heath, Burgess Hill, Southwater, Uckfield, Guildford, Brighton.
ALTERNATIVE JOB TITLES: Service Engineer, Field Service- Manual Handling
CONTRACT: Permanent
Field Service - Mechanical Handling employer: Mana Resourcing Ltd
Contact Detail:
Mana Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service - Mechanical Handling
✨Tip Number 1
Familiarise yourself with the specific equipment you'll be working on, such as electric and manual pallet trucks. Understanding the technical aspects of these machines will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the materials handling industry. Attend relevant trade shows or local meetups to connect with others who may have insights into the company or the role, which can give you an edge when applying.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting and repair skills. Practising common scenarios you might encounter on the job can help you feel more confident and capable during the interview process.
✨Tip Number 4
Showcase your customer service skills during the application process. Since this role involves direct interaction with clients, emphasising your ability to communicate effectively and maintain high service standards will make you a more attractive candidate.
We think you need these skills to ace Field Service - Mechanical Handling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with technical equipment and customer service. Emphasise any previous roles where you demonstrated problem-solving skills and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention your understanding of the materials handling industry and how your skills align with the company's commitment to high standards.
Showcase Relevant Skills: Clearly outline your technical skills and any experience with maintenance or repair work. If you have a full driving licence, be sure to mention it as it's essential for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mana Resourcing Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of mechanical handling equipment. Be prepared to discuss any previous experience you have with technical equipment, as well as your troubleshooting skills. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Skills
Since this role involves a lot of client interaction, highlight your experience in providing excellent customer service. Share examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered technical problems and how you approached solving them. This will showcase your critical analysis skills and attention to detail, which are crucial for a Field Service Engineer.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the company culture, training opportunities, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.