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For Companies At a Glance
- Tasks: Join us as a Field Service Engineer, fixing and maintaining material handling equipment on-site.
- Company: Be part of a reputable company with over 20 years in the materials handling industry.
- Benefits: Enjoy a competitive salary, bonuses, overtime pay, and a company van.
- Why this job: This role offers hands-on experience, customer interaction, and full training in a supportive environment.
- Qualifications: No specific experience needed; just a passion for technical work and problem-solving skills.
- Other info: Ideal for those located in the South West, including Bristol and Bath.
The COMPANY
Our well-established Client has over 20 years of experience. They have earned a deserved reputation for the quality of both their products and service for the handling industry. They offer a myriad of solutions, but their core products include Manual Pallet Trucks, Electric Pallet Trucks/Stackers/Pickers, Aluminium Sack Trucks, etc. They pride themselves on being a one-stop-shop for their customers and in their passion and commitment to always working to the highest standards.
The ROLE
Field Service Engineer is a key role within the business which is responsible for on-site repairs and breakdowns of electric/manual pallet trucks, stackers, and order pickers. Ensuring customer care levels are of the highest standards and the department runs efficiently and effectively.
Key Responsibilities:
- Basic troubleshooting, installation, maintenance, and repair of equipment.
- Preventative Maintenance.
- Managing repair parts.
- Filling out customer service logs and internal service records.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
Basically, the successful Field Service Engineer visits clients' sites to repair/maintain their range of material handling products.
The CANDIDATE
Our client is looking for a Field Service Engineer possessing the following skills and attributes:
- Previous experience of working with technical equipment.
- Ability to work in a technical environment - an understanding of parts.
- Working to high levels of customer service.
- Experience of working with people.
- Excellent problem-solving and critical analysis skills with attention to detail.
- Take pride in the work you do.
Full driving licence. Experience of repairing manual handling equipment, although advantageous, is not required as full training will be given to the right technically adroit person.
SALARY: £32,000 - £35,000 + Overtime + Quarterly Bonus + Annual Bonus + Company Van
LOCATION: South West. Good locations for this role include; Bristol, Bath, Swindon, Gloucester, Bridgwater, Taunton, Yeovil.
ALTERNATIVE JOB TITLES: Service Engineer, Field Service- Manual Handling.
CONTRACT: Permanent.
Field Service - Mechanical Handling employer: Mana Resourcing Ltd
Contact Detail:
Mana Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service - Mechanical Handling
✨Tip Number 1
Familiarise yourself with the specific equipment mentioned in the job description, such as electric/manual pallet trucks and stackers. Understanding their functionality and common issues will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience you have in technical roles or with mechanical equipment. Even if it's not directly related to material handling, showcasing your problem-solving skills and technical knowledge can make a strong impression.
✨Tip Number 3
Prepare to discuss your approach to customer service. Since this role emphasises high levels of customer care, think of examples where you've successfully resolved customer issues or improved service quality in past positions.
✨Tip Number 4
Research the company’s reputation and values. Being able to articulate why you want to work for them and how you align with their commitment to quality and customer satisfaction can set you apart from other candidates.
We think you need these skills to ace Field Service - Mechanical Handling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with technical equipment and customer service. Emphasise any previous roles that involved troubleshooting, maintenance, or repair of machinery.
Craft a Strong Cover Letter: In your cover letter, express your passion for the field service role and how your skills align with the company's commitment to high standards. Mention specific examples of problem-solving and customer service from your past experiences.
Highlight Relevant Skills: Clearly outline your skills related to mechanical handling and customer interaction. Use keywords from the job description, such as 'preventative maintenance' and 'attention to detail', to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mana Resourcing Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of mechanical handling equipment. Be prepared to discuss any previous experience you have with technical equipment, as well as your troubleshooting skills. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Skills
Since this role involves a lot of customer interaction, highlight your experience in providing excellent customer service. Share examples of how you've successfully managed client relationships or resolved issues in the past to show that you can maintain high standards of customer care.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered technical problems and how you solved them. This will showcase your critical analysis skills and attention to detail, which are essential for a Field Service Engineer.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the company’s products, training opportunities, or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
