Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and NewYork), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role As Corporate Regional IT Manager EMEA based in the London Corporate Office, you will lead IT operations and service delivery across Aman hotels and resorts in the region, including support for regional offices in London, Switzerland and Dubai.
Responsibilities
- Lead and develop a high-performing team of IT professionals across EMEA, fostering collaboration, accountability and professional growth.
- Oversee IT operations across multiple offices, ensuring consistent service delivery, effective resource planning and seamless support across time zones.
- Drive service excellence by managing end-user support, infrastructure, networking and workplace technology platforms.
- Monitor service performance through KPIs and SLAs, identifying opportunities for continuous improvement and operational efficiency.
- Lead major incident management, problem resolution and escalation processes while maintaining business continuity.
- Manage regional IT budgets, vendor relationships, licensing, and technology lifecycle planning to ensure cost-effective operations.
- Oversee cloud and on-premises infrastructure, including Microsoft365, Azure, EntraID, Active Directory, networking and endpoint management solutions.
- Champion cybersecurity, compliance and data protection standards, ensuring adherence to corporate policies and regulatory requirements.
- Deliver strategic technology projects, including office openings, infrastructure upgrades, cloud initiatives, security programs and digital transformation efforts.
- Act as a trusted technology partner to business leaders, providing strategic guidance and translating business needs into scalable IT solutions.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- 10+ years' experience in IT infrastructure and operations, including 5+ years leading IT teams.
- Proven success managing geographically dispersed teams across multiple countries and time zones.
- Strong leadership skills with the ability to delegate effectively, balance competing priorities and maintain operational oversight.
- Expertise in Microsoft technologies including Windows Server, Active Directory, EntraID, Microsoft365, Intune and Conditional Access.
- Experience managing Azure environments, including governance, security and cost optimisation.
- Strong networking experience with enterprise platforms such as Cisco Meraki, Fortinet and Ruckus.
- Demonstrated experience managing IT budgets, vendors and managed service providers.
- Knowledge of data privacy, cybersecurity and compliance frameworks, including GDPR and PCIDSS.
- Excellent communication and stakeholder management skills, with the ability to influence at senior leadership level.
Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.
Regional IT Manager - EMEA employer: Mana OpCo Limited
Aman Group is an exceptional employer that values its colleagues as the cornerstone of its success. With a vibrant work culture in London, we offer competitive benefits and exciting international career opportunities, fostering an environment where employees feel valued and included. Join us to be part of a family that prioritises your growth and well-being while delivering unparalleled service in the luxury hospitality sector.
