At a Glance
- Tasks: Provide fast and effective service while managing workshop capacity and customer bookings.
- Company: Join a dynamic team at MAN, committed to diversity and inclusion.
- Benefits: Competitive salary, bonus scheme, private healthcare, 25 days holiday, and employee car scheme.
- Other info: Opportunities for personal growth and a supportive workplace culture.
- Why this job: Make a real impact in a fast-paced environment while building rapport with customers.
- Qualifications: Excellent communication skills, attention to detail, and previous experience in a similar role.
The predicted salary is between 31500 - 38500 £ per year.
Do you have experience of providing a fast and effective service for a variety of customers?
Are you able to work well under pressure, with a keen eye for detail?
We are recruiting for a Service Advisor to join our team in Leicester on a full time permanent basis.
In this role you will
- Proactively plan the capacity of the workshop.
- Canvass for and accept bookings for the workshop in order to fill available capacity.
- Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
- Maintain invoice filing in an accurate, timely and efficient manner.
- Correctly interpret customer or internal instructions and complete job cards / repair orders etc.
- Attend any training course as deemed necessary by the Regional Service Manager
- Provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
- Undertake such other tasks as may reasonably be required.
These may include liasing with customers, working outside normal hours, supervising and instructing trainees, and covering duties within the service administration department, this list is not exhaustive.
- Monitor all work to ensure that it is completed by the times required and report any likely delays to the customer to seek, records and communicate authority for any extra work required or parts to be ordered or fitted.
- Ensure that work done, parts & consumables used and tests carried out are accurately recorded on the job card / repair order. To cost the work and raise invoices.
- Order parts from the Parts Department and to order sub-contract work.
- Account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts.
- Provide times, hours sold, statistics and budgetary information.
- Enhance the image and reputation of the company whilst supporting its commercial interests.
- Achieve all company & personal KPI’s & maintain focus on all company financial objectives within given responsibilities.
- Comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
- Deputise in all areas of the service department as directed by the Regional Service Manager.
To be successful in this role, you will have
- Excellent telephone manner
- Presentable
- Excellent administration and organisational skills
- Ability to build rapport with customers
- Ability to work in a fast pace environment and multitask
- Work on own initiative and in a team
- Attention to detail
- Ability to meet deadlines
- Previous experience in a similar role
- Valid work permit
Why join the Pride?
It is important to us to look after our employees and therefore we offer a competitive salary plus bonus scheme.
You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.
Accessibility & Inclusion
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive.
We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities in our recruitment processes and workplace policies.
If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.
We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.
MAN is proud to be an equal opportunity employer.
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Technical Service Advisor employer: MAN Truck & Bus
At MAN, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Preston where no two days are the same. Our commitment to employee well-being is reflected in our competitive salary, bonus scheme, and generous benefits including a fantastic company car scheme and 25 days of holiday. We foster a culture of inclusivity and support, ensuring that every team member has the opportunity to grow and thrive within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MAN Truck & Bus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MAN Truck & Bus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MAN Truck & Bus:Your cover letter is your chance to shine! Tell us why you want to work at MAN Truck & Bus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MAN Truck & Bus!
How to prepare for a job interview at MAN Truck & Bus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
