At a Glance
- Tasks: Manage job cards, support parts ordering, and communicate with customers and colleagues.
- Company: Join a dynamic team at MAN in Grangemouth, focused on collaboration and support.
- Benefits: Competitive salary, bonus scheme, private healthcare, pension contributions, and 25 days holiday.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
- Why this job: Be part of a passionate team and thrive in a fast-paced environment.
- Qualifications: Flexible, proactive, with technical knowledge or customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Technical Service Advisor to join our busy Grangemouth branch on a full time, permanent basis. The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role: Along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contact work when required. You will be costing the work and raising invoices from job card/repair orders. This means you’re responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
To be successful in this role: We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You’ll work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
Why join the Pride? It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and an attractive employee car scheme.
Accessibility & Inclusion: At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Technical Service Advisor in Grangemouth employer: MAN Truck & Bus
At MAN, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Preston where no two days are the same. Our commitment to employee well-being is reflected in our competitive salary, bonus scheme, and generous benefits including a fantastic company car scheme and 25 days of holiday. We foster a culture of inclusivity and support, ensuring that every team member has the opportunity to grow and thrive within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor in Grangemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MAN Truck & Bus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MAN Truck & Bus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Service Advisor in Grangemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MAN Truck & Bus:Your cover letter is your chance to shine! Tell us why you want to work at MAN Truck & Bus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MAN Truck & Bus!
How to prepare for a job interview at MAN Truck & Bus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
