At a Glance
- Tasks: Provide fast and effective customer service while managing job cards and supporting the workshop.
- Company: Join a passionate team at a busy Gateshead Branch.
- Benefits: Competitive salary, bonus scheme, excellent pension, and a new VW car every six months.
- Other info: Enjoy 25 days holiday plus bank holidays and great career growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a proactive attitude are essential.
The predicted salary is between 25000 - 32000 € per year.
Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Gateshead Branch on a full-time basis.
The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner, while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders, which means you are responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
Customer Service Advisor in Gateshead employer: MAN Truck & Bus
Join our dynamic team at the Gateshead Branch, where we prioritise employee well-being and professional growth. As a Customer Service Advisor, you'll enjoy a competitive salary with a bonus scheme, an excellent pension plan, and a fantastic company car scheme that provides you with a new VW group car every six months. Our supportive work culture fosters collaboration and passion, making it an ideal environment for those looking to thrive in a fast-paced setting while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gateshead
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to engage with customers and colleagues effectively. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be proactive during the interview. Ask insightful questions about the team dynamics and how they handle busy periods. This shows you're ready to jump in and contribute from day one!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in providing fast and effective service. Use keywords from the job description to show that you’re a perfect fit for the Customer Service Advisor role.
Showcase Your Skills:Don’t forget to mention your ability to work under pressure and your keen eye for detail. These are key traits we’re looking for, so give us examples of how you've demonstrated these in previous roles.
Engage with Us:In your cover letter, let us know why you want to join our team in Gateshead. Share your passion for customer service and how you can contribute to our busy workshop environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MAN Truck & Bus
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've provided fast and effective service in the past. Think of specific examples where you handled pressure well and maintained attention to detail.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Be prepared to talk about how you would manage job cards, support the parts department, and handle invoicing. Showing that you know what the role entails will impress the interviewers.
✨Show Your Team Spirit
Since you'll be working in a small team, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked well with colleagues in the past, especially in busy environments. This will demonstrate that you're a great fit for their passionate team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
