At a Glance
- Tasks: Lead a busy HGV workshop and manage a dynamic team of technicians.
- Company: Join MAN, a leader in the automotive industry with a focus on diversity and inclusion.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, pension contributions, and 25 days holiday.
- Other info: We promote equal opportunities and support diverse backgrounds in our workplace.
- Why this job: Make a real impact by delivering excellent customer service and driving workshop efficiency.
- Qualifications: 5+ years in automotive customer service and experience managing teams of 20+ staff.
The predicted salary is between 40000 - 50000 £ per year.
Do you have experience within the automotive industry and have a proven experience of running a busy HGV workshop? Do you have experience of managing teams of technicians or vehicle mechanics? We are recruiting for a Branch Manager to join our team in Bristol on a full time permanent basis. In this role, you will strategically manage and develop all aspects of an MAN Branch, focusing on delivering excellent customer service, parts sales and margin, workshop productivity and efficiency, to ensure profitability. Ensuring balance and consistent steering within these areas of responsibility is a key area of focus.
In order to perform this role effectively, you will develop & maintain a positive working relationship with colleagues & customers whilst ensuring high levels of Customer Service awareness are delivered. You will willingly learn and promote learning for others, share ideas and information and take pride in achievements of team objectives and reward staff appropriately.
You should come from an automotive background with a minimum of 5 years customer service experience in retail sales & service at a senior level and ideally have previous success with team management or supervision of at least 20 staff across several disciplines. Having a detailed knowledge and understanding of the truck industry in terms of service, parts and parts sales will be an advantage and overall understanding of balance sheet, profit & loss, cash flow and standard business metrics will serve you well.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary + bonus. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy contribution pension and 25 days holiday (with the opportunity to buy more), attractive employee car scheme to name a few.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Branch Manager in Bristol employer: MAN Truck & Bus
At MAN, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Bristol where your contributions are valued and rewarded. With a strong focus on employee well-being, we provide a competitive salary, comprehensive benefits including private healthcare and a generous pension scheme, as well as opportunities for professional growth and development. Our inclusive culture fosters collaboration and respect, ensuring that every team member can thrive and achieve their full potential in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Branch Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the truck industry. Be ready to discuss your experience managing teams and how you've driven customer service excellence in previous roles. Show us that you’re not just a fit for the job, but the perfect match!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Think of examples where you’ve motivated your team or improved workshop productivity. We want to see how you can bring that same energy to our branch in Bristol.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at MAN. Let’s make it happen!
We think you need these skills to ace Branch Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive industry and any relevant management roles. We want to see how your skills align with the Branch Manager position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Bristol. Share your passion for customer service and team management, and let us know how you can contribute to our success.
Showcase Your Team Management Skills:Since we’re looking for someone with experience managing teams, make sure to include specific examples of how you’ve led and developed your team in previous roles. We love hearing about your successes and how you’ve motivated others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at MAN Truck & Bus
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially HGV workshops. Be ready to discuss specific examples from your experience that demonstrate your understanding of workshop productivity, customer service, and team management.
✨Showcase Your Leadership Skills
Prepare to talk about your experience managing teams of technicians or vehicle mechanics. Highlight how you've motivated your team, handled conflicts, and achieved objectives. Use concrete examples to illustrate your leadership style and successes.
✨Understand the Numbers
Familiarise yourself with key business metrics like profit & loss, cash flow, and balance sheets. Be prepared to discuss how you've used these metrics in past roles to drive profitability and efficiency in a workshop setting.
✨Emphasise Customer Service
Since delivering excellent customer service is crucial for this role, think of instances where you've gone above and beyond for customers. Be ready to explain how you foster a customer-centric culture within your team and ensure high levels of service awareness.
