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For Companies At a Glance
- Tasks: Build strong relationships and provide top-notch technical support to dealers and customers.
- Company: Join MAN Truck & Bus UK, a leader in the automotive industry.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and 25 days holiday.
- Why this job: Make a real difference in a diverse and inclusive workplace.
- Qualifications: Strong presentation skills and knowledge of diagnostic systems required.
- Other info: Opportunities for personal growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Technical Support Manager (TGE) to join our team on a full time permanent basis.
In This Role You Will
- Develop and maintain an ongoing working relationship with the Swindon technical support department
- Assist the Regional Support Managers with regard to TGE technical support issues and attend structured meetings with dealer and customers as required
- Provide technical in service reports as required
- Carry out annual Road Speed Limiter audits at approved MAN dealer locations in line with DVSA requirements
Qualifications
- Good presentation and negotiating skills
- Dealer and customer focused
- Good commercial awareness
- Working knowledge of computer diagnostic systems for fault finding and programming requirements
Benefits
- We offer a competitive salary plus bonus scheme
- Private health care
- A healthy pension contribution
- 25 days holiday (with the opportunity to buy more)
- An attractive employee car scheme
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Technical Support Manager (TGE) employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager (TGE)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MAN Truck & Bus UK on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss computer diagnostic systems confidently, as this will show you're ready to tackle the role head-on.
✨Tip Number 3
Showcase your presentation skills! During interviews, be clear and concise when discussing your experience. Use examples that highlight your dealer and customer focus to really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Technical Support Manager (TGE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Manager role. Highlight your experience with technical support, customer relations, and any relevant qualifications that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your skills in presentation and negotiation, as well as your commercial awareness.
Showcase Your Technical Skills: Since this role involves working with computer diagnostic systems, be sure to mention any relevant technical skills or experiences you have. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Tech Inside Out
As a Technical Support Manager, you'll need to demonstrate your knowledge of computer diagnostic systems. Brush up on the latest tools and techniques for fault finding and programming. Be ready to discuss specific examples from your past experiences where you successfully resolved technical issues.
✨Showcase Your Communication Skills
This role requires good presentation and negotiating skills. Practice explaining complex technical concepts in simple terms. During the interview, focus on how you've effectively communicated with dealers and customers in the past, highlighting any successful outcomes.
✨Understand the Business Side
Having good commercial awareness is crucial. Research MAN Truck & Bus UK and understand their market position, competitors, and recent developments. Be prepared to discuss how your technical support strategies can align with their business goals and enhance customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to carry out audits or handle technical support issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
