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- Tasks: Support the workshop by managing job cards and engaging with customers.
- Company: Join a dynamic team at MAN, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, and a new VW car every six months.
- Why this job: Make an impact in a fast-paced environment while developing your skills.
- Qualifications: Flexible, proactive, with some technical knowledge or customer service experience.
- Other info: Great career growth opportunities in a supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Technical Service Advisor to join our busy Stockton branch on a full time, permanent basis.
Responsibilities
- The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner.
- Engaging and communicating with customers, colleagues and key stakeholders at all levels.
- Support the parts department with ordering parts and sub-contact work when required.
- Costing the work and raising invoices from job cards/repair orders; managing cash and cheques for work completed and parts used charged back to appropriate accounts.
- Report time, hours sold, statistics and budgetary information as required.
Requirements / Qualifications
- Flexible, proactive and able to work in a fast-paced environment.
- Some technical knowledge or administrative experience in a customer service environment.
Benefits
- Competitive salary plus bonus scheme.
- Access to an excellent pension scheme, company car scheme with a new VW group car every six months, and 25 days holidays plus bank holidays.
Diversity and Inclusion
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We welcome applications from individuals of all backgrounds regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Technical Service Advisor employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Advisor
✨Tip Number 1
Get to know the company! Research MAN and understand their values, especially around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Technical Service Advisor, you'll be engaging with customers and colleagues regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're proactive and engaged. Think about what you want to know about the team dynamics or how they handle busy periods in the workshop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Technical Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Advisor role. Highlight any relevant experience you have in customer service or technical knowledge, and don’t forget to mention your ability to work under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific skills that align with the job description and show us your enthusiasm for the role.
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. A polished application reflects your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Technical Service Advisor. Familiarise yourself with managing job cards, customer communication, and invoicing processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with customers and colleagues, prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Technical Knowledge
Even if you don't have extensive technical experience, having a basic understanding of the industry can set you apart. Research common technical terms related to the role and be ready to discuss how you can support the parts department and manage repairs effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about team dynamics, the tools they use for managing job cards, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
