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For Companies At a Glance
- Tasks: Be the face of our dealership and deliver top-notch customer service.
- Company: Join MAN Truck & Bus UK, a leader in the automotive industry.
- Benefits: Enjoy a competitive salary, bonus scheme, and a new VW car every six months.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic team.
- Qualifications: Experience in a dealership or service department is preferred; Excel skills are a must.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Claims Service Administrator role at MAN Truck & Bus UK. We are recruiting for a Service Administrator to join our team in Sheffield on a full-time, permanent basis.
Responsibilities
- Act as the ‘face’ of the dealership and provide the highest level of customer service.
- Collaborate within the service team to load and plan the workshop, maximising utilisation under the direction of the Workshop Controller.
- Handle customer and workshop demands in line with MAN company processes and customer expectations.
Qualifications
- Experience working in a similar dealership or service department environment.
- High standard of Excel and familiarity with parts identifier systems such as ESA Mantis.
- Proven track record within a supervisory capacity is an advantage.
Benefits
- Competitive salary plus bonus scheme.
- Excellent pension scheme.
- Company car scheme with a new VW group car every six months.
- 25 days holiday plus bank holidays.
Equal Opportunity
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. MAN is proud to be an equal opportunity employer.
Service Advisor in Sheffield employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research MAN Truck & Bus UK and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at MAN Truck & Bus UK.
We think you need these skills to ace Service Advisor in Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: As a Service Advisor, you'll be the face of the dealership, so make sure to highlight your customer service experience in your application. Share specific examples of how you've gone above and beyond for customers in previous roles.
Tailor Your CV: We want to see how your experience aligns with the role. Don’t just send a generic CV; tweak it to reflect your relevant skills and experiences that match the job description. This shows us you’re genuinely interested!
Highlight Your Technical Skills: Since familiarity with systems like ESA Mantis is important, make sure to mention any relevant technical skills or software you’ve used in past jobs. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of MAN Truck & Bus and their services. Familiarise yourself with their customer service standards and how they operate within the dealership environment. This will show that you're genuinely interested in the role and understand what’s expected.
✨Showcase Your Experience
Be ready to discuss your previous experience in a similar service department or dealership. Prepare specific examples of how you've handled customer demands and collaborated with a team. Highlight any supervisory roles you've had, as this could give you an edge over other candidates.
✨Excel at Excel
Since a high standard of Excel is required, make sure you can demonstrate your skills during the interview. You might be asked about how you've used Excel in past roles, so think of examples where you've created reports or managed data effectively. If you have experience with parts identifier systems like ESA Mantis, mention that too!
✨Embrace the Company Culture
MAN values diversity and inclusion, so be prepared to discuss how you can contribute to a positive workplace culture. Think about how your background and experiences can add value to their team. Showing that you align with their values will help you stand out as a candidate who fits well within their organisation.
