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For Companies At a Glance
- Tasks: Be the face of our dealership, delivering top-notch customer service and supporting the workshop team.
- Company: Join MAN Truck & Bus UK, a leader in the automotive industry with a focus on teamwork.
- Benefits: Enjoy a competitive salary, bonus scheme, company car, and generous holiday allowance.
- Why this job: Make a real difference in customer satisfaction while growing your career in a dynamic environment.
- Qualifications: Experience in a dealership or service department and strong Excel skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Service Administrator to join our team in Sheffield on a full-time, permanent basis.
Responsibilities
- Act as the 'face' of the dealership and provide the highest level of customer service.
- Collaborate within the service team to load and plan the workshop, maximising utilisation under the direction of the Workshop Controller.
- Handle customer and workshop demands in line with MAN company processes and customer expectations.
Qualifications
- Experience working in a similar dealership or service department environment.
- High standard of Excel and familiarity with parts identifier systems such as ESA Mantis.
- Proven track record within a supervisory capacity is an advantage.
Benefits
- Competitive salary plus bonus scheme.
- Excellent pension scheme.
- Company car scheme with a new VW group car every six months.
- 25 days holiday plus bank holidays.
Equal Opportunity
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.
MAN is proud to be an equal opportunity employer.
Service Advisor in Sheffield employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research MAN Truck & Bus UK and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to the service team at MAN.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Service Advisor in Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: As a Service Advisor, you'll be the face of the dealership, so make sure to highlight your customer service experience in your application. Share specific examples of how you've gone above and beyond for customers in previous roles.
Tailor Your CV: We want to see how your experience aligns with the role. Don’t just send a generic CV; tweak it to reflect the skills and qualifications mentioned in the job description. This shows us you’re genuinely interested in the position.
Highlight Relevant Experience: If you've worked in a dealership or service department before, make that front and centre in your application. Mention any familiarity with tools like Excel and parts identifier systems, as these are key to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Stuff
Before the interview, brush up on your knowledge of MAN Truck & Bus UK and their services. Familiarise yourself with their customer service standards and how they operate within the dealership environment. This will show that you're genuinely interested in the role and understand what’s expected.
✨Showcase Your Experience
Be ready to discuss your previous experience in a similar dealership or service department. Prepare specific examples of how you've handled customer demands and collaborated with a team. Highlight any supervisory roles you've had, as this could give you an edge.
✨Excel at Excel
Since a high standard of Excel is required, make sure you can demonstrate your skills. Bring examples of reports or data you've managed in the past. If you’re familiar with parts identifier systems like ESA Mantis, mention that too – it could set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the workshop planning process, or how success is measured in the role. It shows that you’re engaged and thinking critically about how you can contribute.
