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For Companies At a Glance
- Tasks: Resolve technical issues and enhance customer satisfaction in the automotive industry.
- Company: Join a leading automotive company committed to diversity and inclusion.
- Benefits: Competitive salary, bonus scheme, private healthcare, and 25 days holiday.
- Why this job: Make a real impact by supporting dealers and improving customer experiences.
- Qualifications: Experience in customer service and stakeholder management is essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a technical background and experience working in the automotive industry? Are you adept in offering commercial and technical solutions to customers? We are recruiting for a Regional Support Manager to join our team on a full time, permanent basis, covering the north of the country.
Responsibilities
- Ensure all customer and dealer technical issues are resolved in the field in a professional and timely manner.
- Regularly structure meetings with dealers & customers as required to improve customer satisfaction and report accordingly.
- Review dealer scorecard and specific KPIs (CXI, MOT pass rate, Mobile 24, recalls, documentation and compliance).
- Take ownership of customer issues and escalations (e.g. VSA/ PSA, Technical advice, capacity management) and be responsible for liaising with stakeholders in the process to get timely resolution.
- Support dealers with onsite training of current IT platforms for R&M / Warranty & Goodwill.
- Support R&M adjudication team with high value claim repair requests.
- Coach dealers to improve claim submission efficiency & assist dealers to become more productive.
- Take ownership of customer Warranty and R&M issues.
- Take ownership of customer Comfort Managed contracts.
- Resolve Customer Uptime claims.
Qualifications
In order to perform this role effectively, you will have customer and dealer experience, be able to efficiently manage problems, and have proven experience in successfully managing stakeholders.
Benefits
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.
Equal Opportunity
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Regional Support Manager employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their products and services, especially in relation to customer support and technical solutions. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing customer issues and escalations, think of examples from your past experiences where you've successfully resolved similar challenges. Be ready to share these during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Regional Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Support Manager role. Highlight your technical background and any relevant experience in the automotive industry to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role, focusing on your ability to resolve customer issues and manage stakeholders effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can take ownership and find solutions, especially in a customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to the automotive industry. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them. This will show that you can handle the role's responsibilities effectively.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key performance indicators like CXI and MOT pass rates. Be ready to talk about how you've improved customer satisfaction in previous roles, as this is crucial for the Regional Support Manager position.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in the past. Discuss any challenges you faced and how you overcame them. This will demonstrate your ability to take ownership of customer issues and liaise effectively with various parties.
✨Practice Your Coaching Techniques
Since the role involves training dealers on IT platforms and improving claim submission efficiency, think of ways you've coached others before. Share specific instances where your coaching made a difference, as this will highlight your leadership skills.