At a Glance
- Tasks: Provide fast and effective service while managing workshop workload and supporting parts department.
- Company: Join a passionate team at a busy Manchester branch with a strong focus on customer service.
- Benefits: Competitive salary, bonus scheme, excellent pension, and a new VW car every six months.
- Other info: Enjoy 25 days holiday plus bank holidays and great career growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Flexible, proactive, with technical knowledge or experience in customer service.
The predicted salary is between 32400 - 39600 £ per year.
Do you have experience of providing a fast and effective service for a variety of customers?
Are you able to work well under pressure, with a keen eye for detail?
Customer Service Advisor
We are looking for a Customer Service Advisor to join our busy Manchester Branch on a full-time, permanent basis.
In this role
Along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required.
You will be costing the work and raising invoices from job card/repair orders.
Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts.
You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
To be successful in this role
We are looking for someone who is flexible, proactive and likes working in a faced past environment.
You will work in a fairly small team who are passionate about their role and colleagues.
Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
- competitive salary plus bonus scheme.
- excellent pension scheme.
- fantastic company car scheme with a new VW group car every six months.
- 25 days holidays plus bank holidays.
- #J-18808-Ljbffr
Technical Service Advisor in Manchester employer: MAN Truck & Bus UK
Man Truck & Bus UK is an excellent employer, offering a supportive work culture where teamwork and professional development are prioritised. Located in Preston, the company provides attractive benefits such as a competitive salary, comprehensive health care, pension contributions, and generous holiday allowances, ensuring employees enjoy a fulfilling work-life balance while growing their careers in the transport industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MAN Truck & Bus UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MAN Truck & Bus UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MAN Truck & Bus UK:Your cover letter is your chance to shine! Tell us why you want to work at MAN Truck & Bus UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MAN Truck & Bus UK!
How to prepare for a job interview at MAN Truck & Bus UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
