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For Companies At a Glance
- Tasks: Resolve technical issues and enhance customer satisfaction in the automotive industry.
- Company: Join a leading automotive company committed to diversity and inclusion.
- Benefits: Competitive salary, bonus scheme, private healthcare, and 25 days holiday.
- Why this job: Make a real impact by supporting dealers and improving customer experiences.
- Qualifications: Experience in customer service and stakeholder management is essential.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a technical background and experience working in the automotive industry? Are you adept in offering commercial and technical solutions to customers? We are recruiting for a Regional Support Manager to join our team on a full time, permanent basis, covering the north of the country.
Responsibilities
- Ensure all customer and dealer technical issues are resolved in the field in a professional and timely manner.
- Regularly structure meetings with dealers and customers as required to improve customer satisfaction and report accordingly.
- Review dealer scorecard and specific KPIs (CXI, MOT pass rate, Mobile 24, recalls, documentation and compliance).
- Take ownership of customer issues and escalations (e.g. VSA/ PSA, Technical advice, capacity management) and be responsible for liaising with stakeholders in the process to get timely resolution.
- Support dealers with onsite training of current IT platforms for R&M / Warranty & Goodwill.
- Support R&M adjudication team with high value claim repair requests.
- Coach dealers to improve claim submission efficiency and assist dealers to become more productive.
- Take ownership of customer Warranty and R&M issues.
- Resolve Customer Uptime claims.
Qualifications
In order to perform this role effectively, you will have customer and dealer experience, be able to efficiently manage problems, and have proven experience in successfully managing stakeholders.
Benefits
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.
Equal Opportunity
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Regional Support Manager in London employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Regional Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to share specific examples of how you've resolved issues in the past, as this will show potential employers that you can handle the challenges of the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and experience, and make sure to tailor your approach to each company’s culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Regional Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Regional Support Manager role. Highlight your technical background and experience in the automotive industry, as well as any relevant customer and dealer interactions you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've resolved technical issues or improved customer satisfaction in the past.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, emphasise your ability to manage problems efficiently. Share stories that demonstrate your experience in liaising with stakeholders and resolving customer issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Technical Stuff
Brush up on your technical knowledge related to the automotive industry. Be prepared to discuss specific technologies and solutions you've worked with, as this role requires a solid understanding of both commercial and technical aspects.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully resolved customer or dealer issues in the past. Highlight your ability to manage problems efficiently and how you liaised with stakeholders to achieve timely resolutions.
✨Prepare for Stakeholder Management Questions
Since this role involves managing various stakeholders, be ready to discuss your experience in this area. Prepare examples that demonstrate your ability to coach dealers and improve their productivity, as well as how you handle escalations.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key performance indicators like CXI and MOT pass rates. Be ready to discuss how you would use these metrics to enhance customer satisfaction and what strategies you might implement to improve dealer scorecards.