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- Tasks: Manage job cards, support the workshop, and engage with customers.
- Company: Join a dynamic team at MAN in Gateshead.
- Benefits: Competitive salary, bonus scheme, company car, and 25 days holiday.
- Why this job: Be part of a passionate team and make a real impact.
- Qualifications: Technical knowledge or customer service experience preferred.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Technical Service Advisor to join our busy Gateshead branch on a full time, permanent basis. The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contact work when required. You will be costing the work and raising invoices from job card/repair orders. This means you’re responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You’ll work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Technical Service Advisor in Gateshead employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Advisor in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Service Advisor roles and practice your responses. Make sure to highlight your attention to detail and ability to work under pressure, as these are key traits they're looking for.
✨Tip Number 3
Show off your technical knowledge! If you've got any relevant experience or skills, make sure to bring them up during conversations with potential employers. This will help you stand out from the crowd and show that you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at MAN, which is always a bonus!
We think you need these skills to ace Technical Service Advisor in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Technical Service Advisor role. Highlight any relevant technical knowledge or customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great candidate. Keep it engaging and personal, so we can see your passion.
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Technical Service Advisor. Familiarise yourself with managing job cards, invoicing, and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Technical Knowledge
If you have any technical knowledge or experience, be sure to highlight it during the interview. Discuss specific examples where you've used this knowledge in a customer service environment. This will demonstrate your ability to handle the technical aspects of the job effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, especially under pressure. Think of examples from your past experiences where you successfully managed workload, resolved customer issues, or worked collaboratively with a team. This will showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
