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- Tasks: Manage job cards, support the workshop, and engage with customers.
- Company: Join a dynamic team at MAN in Gateshead.
- Benefits: Competitive salary, bonus scheme, new car every six months, and 25 days holiday.
- Why this job: Be part of a passionate team and make a real impact.
- Qualifications: Technical knowledge or customer service experience preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Technical Service Advisor to join our busy Gateshead branch on a full time, permanent basis.
The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders. This means you’re responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You’ll work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Senior Technical Service Advisor in Gateshead employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Service Advisor in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Technical Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for technical service roles and practice your answers. We want you to showcase your keen eye for detail and ability to work under pressure, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service and teamwork shine through. They’re looking for someone who fits into their dynamic team, so don’t be shy about sharing what makes you tick.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at MAN, where we value diversity and inclusion.
We think you need these skills to ace Senior Technical Service Advisor in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Technical Service Advisor role. Highlight any relevant technical knowledge or customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great candidate. Don’t forget to mention your ability to work under pressure and your attention to detail.
Showcase Your Team Spirit: We love a team player! In your application, share examples of how you’ve worked collaboratively in the past. This will help us see how you can contribute to our passionate team at the Gateshead branch.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Technical Service Advisor. Familiarise yourself with managing job cards, invoicing, and customer communication. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Technical Knowledge
Since the role requires some technical knowledge, be prepared to discuss any relevant experience you have. Whether it's from previous jobs or personal projects, highlight how your skills can benefit the team. This will show that you're proactive and ready to contribute from day one.
✨Prepare for Pressure Scenarios
Given the fast-paced environment, think of examples where you've successfully managed pressure. Be ready to share specific situations where you maintained accuracy while juggling multiple tasks. This will illustrate your ability to thrive under stress, which is crucial for this position.
✨Engage with the Company Culture
Research MAN's commitment to diversity and inclusion. During the interview, express your alignment with these values and how you can contribute to a positive team dynamic. Showing that you resonate with their culture can set you apart from other candidates.