At a Glance
- Tasks: Provide fast and effective customer service while managing job cards and supporting the workshop.
- Company: Join a passionate team at a busy Gateshead Branch.
- Benefits: Competitive salary, bonus scheme, excellent pension, and a new VW car every six months.
- Other info: Enjoy 25 days holiday plus bank holidays and great career growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a proactive attitude are essential.
The predicted salary is between 25000 - 32000 € per year.
Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Gateshead Branch on a full-time basis.
The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner, while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders, which means you are responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
Customer Service Advisor in Gateshead employer: MAN Truck & Bus UK
Join our dynamic team at the Gateshead Branch, where we prioritise employee well-being and foster a supportive work culture. As a Customer Service Advisor, you'll enjoy competitive pay, a generous bonus scheme, and an excellent pension plan, alongside unique perks like a new VW group car every six months and 25 days of holiday plus bank holidays. We are committed to your professional growth and development in a fast-paced environment that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gateshead
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to engage with customers and colleagues effectively. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be proactive during the interview. Ask insightful questions about the role and the team dynamics. This shows you're not just there to answer questions but are genuinely interested in how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the roles we offer.
We think you need these skills to ace Customer Service Advisor in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant technical knowledge. We want to see how you've provided fast and effective service in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our busy Gateshead Branch. Mention your ability to work under pressure and your keen eye for detail.
Showcase Your Team Spirit:Since we’re a small team passionate about our roles, let us know about your teamwork experiences. Share examples of how you’ve collaborated with colleagues or supported others in a customer service environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've provided fast and effective service in the past. Think of specific examples where you handled pressure well and maintained attention to detail.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Be prepared to talk about how you would manage job cards, support the parts department, and handle invoicing. Showing that you know what the role entails will impress the interviewers.
✨Show Your Team Spirit
Since you'll be working in a small team, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked well with colleagues in the past, especially in busy environments. This will demonstrate that you're a great fit for their passionate team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
