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- Tasks: Provide fast and effective customer service while managing job cards and supporting the workshop.
- Company: Join a passionate team at a busy Ripley Branch with a supportive culture.
- Benefits: Competitive salary, bonus scheme, excellent pension, and a new VW car every six months.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a proactive attitude are essential.
- Other info: Enjoy 25 days holiday plus bank holidays and great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full-time, permanent basis.
The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner, while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders, which means you are responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees; therefore, we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
Customer Service Advisor in Derby employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Derby
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle difficult customers or high-pressure situations. We all know that being calm and collected is key, so role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing fast and effective service. Use keywords from the job description to show that you’re a perfect fit for the Customer Service Advisor role.
Showcase Your Skills: In your cover letter, emphasise your ability to work under pressure and your keen eye for detail. Share specific examples of how you've managed workloads or supported teams in previous roles.
Be Personable: Remember, we’re looking for someone who can engage and communicate well with customers and colleagues. Let your personality shine through in your application – it’s all about making a connection!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've provided fast and effective service in the past, especially under pressure. Think of specific examples that showcase your attention to detail and ability to manage multiple tasks.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Be prepared to talk about how you would manage job cards, support the parts department, and handle invoicing. Showing that you know what the role entails will impress the interviewers.
✨Demonstrate Team Spirit
Since you'll be working in a small team, it's important to show that you're a team player. Share experiences where you've collaborated effectively with colleagues or supported others in a busy environment. Highlight your flexibility and proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and any training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
