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- Tasks: Provide fast and effective customer service while managing job cards and supporting the workshop.
- Company: Join a dynamic team at our busy Ripley Branch.
- Benefits: Competitive salary, bonus scheme, excellent pension, and a new car every six months.
- Why this job: Be part of a passionate team and make a real difference in customer satisfaction.
- Qualifications: Flexible, proactive, with some technical knowledge or customer service experience.
- Other info: Enjoy 25 days holiday plus bank holidays in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full-time, permanent basis.
Responsibilities
- The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner.
- Engaging and communicating with customers, colleagues and key stakeholders at all levels.
- Managing the workload with the workshop and supporting the parts department with ordering parts and sub-contract work when required.
- Costing the work and raising invoices from job card/repair orders.
- Responsible for cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts.
- Reporting time, hours sold, statistics and budgetary information as and when required.
Qualifications
- Flexible, proactive and likes working in a fast-paced environment.
- Experience working in a fairly small team who are passionate about their role and colleagues.
- Ideally, some technical knowledge or administrative experience in a customer service environment.
Benefits
- Competitive salary plus bonus scheme.
- Access to an excellent pension scheme.
- Fantastic company car scheme with a new VW group car every six months.
- 25 days holidays plus bank holidays.
Customer Service Advisor employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to engage with customers and colleagues effectively. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled tough situations. This will demonstrate your ability to work well under pressure, which is key for this role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant technical knowledge to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've provided fast and effective service in the past, especially under pressure.
Showcase Your Attention to Detail: Since we value accuracy, make sure your application is free from typos and errors. This shows us that you have a keen eye for detail, which is crucial for managing job cards and invoices.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at MAN Truck & Bus UK
✨Know Your Stuff
Make sure you brush up on your customer service skills and any technical knowledge relevant to the role. Familiarise yourself with common customer queries and how to handle them effectively, as this will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Team Spirit
Since you'll be working in a small team, it's important to demonstrate your ability to collaborate. Share examples of how you've worked well with others in the past, especially in high-pressure situations. This will highlight your flexibility and commitment to teamwork.
✨Be Detail-Oriented
Given the role's focus on managing job cards and invoicing, emphasise your attention to detail. Prepare to discuss specific instances where your keen eye for detail has helped prevent errors or improved efficiency in your previous roles.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
