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- Tasks: Provide fast and effective customer service while managing job cards and supporting the workshop.
- Company: Join a passionate team at a busy Ripley Branch with a supportive culture.
- Benefits: Competitive salary, bonus scheme, excellent pension, company car every six months, and 25 days holiday.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a proactive attitude are essential.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full-time, permanent basis.
The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders. This will mean you are responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
Customer Service Advisor in London employer: Man Truck & Bus Uk Ltd
Contact Detail:
Man Truck & Bus Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle difficult customers or busy periods. We all know that being calm under pressure is key, so having a few examples ready can really impress your interviewers.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Ask about team dynamics or what a typical day looks like for a Customer Service Advisor at their Ripley Branch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing fast and effective service. We want to see how you've handled pressure and attention to detail in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Advisor role. Share specific examples of your customer service experience and how you’ve contributed to team success.
Showcase Your Technical Knowledge: If you have any technical knowledge or administrative experience, make sure to mention it! We love candidates who can bring that extra bit of expertise to the table, especially in a busy workshop environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Man Truck & Bus Uk Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've provided fast and effective service in the past. Think of specific examples where you handled pressure well and maintained attention to detail.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Be prepared to talk about how you would manage job cards, support the parts department, and handle invoicing. Showing that you know what the role entails will impress the interviewers.
✨Show Your Team Spirit
Since you'll be working in a small team, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked well with colleagues in the past, especially in busy environments. This will demonstrate that you're a good fit for their passionate team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
