Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage job cards, support the workshop, and engage with customers.
- Company: Join a dynamic team at MAN in Gateshead.
- Benefits: Competitive salary, bonus scheme, new car every six months, and 25 days holiday.
- Why this job: Be part of a passionate team and make a real impact.
- Qualifications: Technical knowledge or customer service experience preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Technical Service Advisor to join our busy Gateshead branch on a full time, permanent basis. The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contact work when required. You will be costing the work and raising invoices from job card/repair orders. This means you’re responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You’ll work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.
We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Technical Service Advisor in Gateshead employer: Man Truck & Bus Uk Ltd
Contact Detail:
Man Truck & Bus Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Advisor in Gateshead
✨Tip Number 1
Get to know the company! Research MAN and their values, especially their commitment to diversity and inclusion. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Technical Service Advisor, you'll be engaging with customers and colleagues regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your technical knowledge! Brush up on relevant technical terms and processes related to the role. Being able to speak the lingo will impress your interviewers and demonstrate that you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Technical Service Advisor in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Technical Service Advisor role. Highlight any relevant technical knowledge or customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. Keep it engaging and personal – we want to get to know you!
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Man Truck & Bus Uk Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Technical Service Advisor. Familiarise yourself with job cards, invoicing, and customer service processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where you've successfully managed tasks that required precision. Whether it’s handling invoices or managing job cards, be ready to discuss how you ensure accuracy in your work.
✨Demonstrate Your Customer Service Skills
Engaging with customers is key in this position. Think of specific instances where you've gone above and beyond for a customer. Highlight your communication skills and how you handle pressure while maintaining a positive attitude.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle common situations in a busy workshop environment, such as prioritising tasks or resolving conflicts. This will show your proactive approach and flexibility.
