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- Tasks: Support stakeholders in the automotive industry and resolve technical issues professionally.
- Company: Join MAN, a leader in the automotive sector with a commitment to diversity.
- Benefits: Competitive salary, bonus scheme, private healthcare, pension, and 25 days holiday.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: Experience in technical support and knowledge of vehicle components required.
- Other info: We promote an inclusive workplace where everyone can thrive.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience with supporting internal and external stakeholders in the automotive industry? Do you have technical knowledge of vehicle components and service requirements, and ensure all dealer and customer technical issues are resolved in the field in a professional and timely manner?
We are recruiting for a Technical Support Manager (TGE) to join our team on a full time permanent basis. In this role you will:
- Develop and maintain an ongoing working relationship with the Swindon technical support department
- Assist the Regional Support Managers with regard to TGE technical support issues and attend structured meetings with dealer and customers as required
- Provide technical in service reports as required
- Carry out annual Road Speed Limiter audits at approved MAN dealer locations in line with DVSA requirements
In order to perform this role effectively, you must have good presentation and negotiating skills, be dealer and customer focused, and have a good commercial awareness. It is important you also have working knowledge of computer diagnostic systems for fault finding and programming requirements.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities in our recruitment processes and workplace policies.
If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.
Technical Support Manager in England employer: Man Truck & Bus Uk Ltd
Contact Detail:
Man Truck & Bus Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager in England
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Technical Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of vehicle components. Be ready to discuss how you've resolved technical issues in the past, as this will show your potential employer that you can handle the challenges of the role.
✨Tip Number 3
Don’t forget to showcase your presentation and negotiating skills during interviews. Practice explaining complex technical concepts in simple terms, as this will demonstrate your ability to communicate effectively with both dealers and customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at MAN, where we value diversity and inclusion in the workplace.
We think you need these skills to ace Technical Support Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the automotive industry. We want to see how your skills align with the Technical Support Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Knowledge: Since this role requires a solid understanding of vehicle components and service requirements, be sure to mention any specific technical knowledge you have. We love seeing candidates who can demonstrate their expertise in computer diagnostic systems and fault finding.
Highlight Your People Skills: As a Technical Support Manager, you'll be working closely with both dealers and customers. Make sure to emphasise your presentation and negotiating skills in your application. We’re looking for someone who can build strong relationships and resolve issues effectively!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Man Truck & Bus Uk Ltd
✨Know Your Technical Stuff
Brush up on your knowledge of vehicle components and service requirements. Be ready to discuss specific technical issues you've resolved in the past, especially those relevant to the automotive industry. This will show that you’re not just familiar with the jargon but can actually apply your knowledge in real-world scenarios.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've supported both internal and external stakeholders. Think about times when you’ve had to negotiate or present solutions to technical problems. Highlighting these experiences will demonstrate your ability to build relationships and communicate effectively, which is crucial for this role.
✨Familiarise Yourself with Diagnostic Systems
Make sure you understand the computer diagnostic systems used for fault finding and programming. If possible, get hands-on experience or review case studies related to these systems. Being able to discuss your familiarity with these tools will set you apart from other candidates.
✨Prepare for Real-World Scenarios
Think about potential technical issues that could arise in the field and how you would handle them. Prepare to discuss your approach to conducting Road Speed Limiter audits and any relevant DVSA requirements. This shows that you’re proactive and ready to tackle challenges head-on.
