Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of our dealership, providing top-notch customer service and support.
- Company: Join MAN, a leader in the heavy vehicle industry, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, excellent pension, and a new VW car every six months.
- Why this job: Work in a dynamic environment where your contributions truly matter and make an impact.
- Qualifications: Experience in a dealership or service department is preferred; strong Excel skills are essential.
- Other info: We welcome applicants from all backgrounds and offer support throughout the application process.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Do you have experience within a heavy vehicle dealership and service department?
Do you have experience of providing a fast and effective service for a variety of customers?
We are recruiting for a Service Administrator to join our team in Fife on a full-time, permanent basis.
In this role, you will be the ‘face’ of the dealership and therefore it is expected that you would provide our customers with the highest level of customer service and support that they require. You will work collaboratively within the service team to proactively load and plan the workshop, maximising utilisation under the direction of the Workshop Controller. You will handle customer and workshop demands in line with MAN company processes and customer expectations.
In order to perform this role effectively, you will ideally have worked in a similar environment such as a dealership or service department and therefore used to dealing with numerous tasks at any one time. You should have a high standard of Excel and may have even used ESA Mantis (our parts identifier system) or something similar would be great. It would be advantageous to us if you had a proven track record within a supervisory capacity as this role does sometimes require you to work independently on service reception.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.
MAN is proud to be an equal opportunity employer.
#J-18808-Ljbffr
Service Administrator employer: MAN Truck & Bus UK Ltd
Contact Detail:
MAN Truck & Bus UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific processes and systems used in heavy vehicle dealerships, such as ESA Mantis. Understanding these tools will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in fast-paced environments. Be ready to share examples of how you've effectively managed multiple tasks while maintaining high customer satisfaction.
✨Tip Number 3
Showcase your Excel skills by preparing to discuss how you've used spreadsheets for planning or reporting in past roles. This will illustrate your ability to handle data efficiently, which is crucial for the Service Administrator position.
✨Tip Number 4
Research MAN's values and commitment to diversity and inclusion. Being able to articulate how you align with these values can set you apart and show that you're a good cultural fit for the team.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a heavy vehicle dealership or service department. Emphasise any roles where you provided excellent customer service and managed multiple tasks.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Administrator role. Mention specific skills like your proficiency in Excel and any experience with parts identifier systems like ESA Mantis.
Showcase Customer Service Skills: Provide examples of how you've delivered fast and effective service to customers in previous roles. This will demonstrate your ability to meet the expectations outlined in the job description.
Highlight Team Collaboration: Mention any experiences where you worked collaboratively within a team, especially in a service environment. This shows that you can effectively support the workshop and contribute to a positive team dynamic.
How to prepare for a job interview at MAN Truck & Bus UK Ltd
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be the face of the dealership. Be prepared to discuss specific examples of how you've provided excellent customer service in previous roles, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
Since the role requires a high standard of Excel and possibly experience with ESA Mantis or similar systems, brush up on these tools before your interview. Mention any relevant experience you have with these applications.
✨Demonstrate Your Ability to Multitask
The job involves handling multiple tasks simultaneously. Prepare to share examples of how you've successfully managed competing demands in past positions, particularly in a dealership or service department setting.
✨Emphasise Your Teamwork Skills
Collaboration is key in this role. Be ready to discuss how you've worked effectively within a team to achieve common goals, and how you can contribute positively to the service team at MAN.
