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- Tasks: Manage job cards, support the workshop, and engage with customers in a fast-paced environment.
- Company: Join a dynamic team at MAN, committed to diversity and inclusion.
- Benefits: Competitive salary, bonus scheme, company car every six months, and 25 days holiday.
- Why this job: Be part of a passionate team and make a real impact in customer service.
- Qualifications: Technical knowledge or administrative experience in customer service is preferred.
- Other info: Flexible, proactive individuals will thrive in this supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Technical Service Advisor to join our busy Gateshead branch on a full time, permanent basis.
The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.
In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contact work when required. You will be costing the work and raising invoices from job card/repair orders. This means you’re responsible for the cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.
We are looking for someone who is flexible, proactive and likes working in a fast-paced environment. You’ll work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.
MAN is proud to be an equal opportunity employer.
Technical Service Advisor in Gateshead employer: MAN Truck & Bus UK
Contact Detail:
MAN Truck & Bus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Advisor in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Technical Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical knowledge. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or experiences that highlight your attention to detail and ability to work under pressure. This will help you stand out as a proactive candidate during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Service Advisor in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Service Advisor role. Highlight any relevant technical knowledge or customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great candidate. Keep it engaging and personal – we want to get to know you!
Showcase Your Attention to Detail: Since this role involves managing job cards and processing information accurately, make sure your application is free from typos and errors. This will demonstrate your keen eye for detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MAN Truck & Bus UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Technical Service Advisor. Familiarise yourself with managing job cards, invoicing, and customer communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves engaging with customers and colleagues, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to work under pressure and maintain a keen eye for detail, as these are crucial for the fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Ready to Discuss Technical Knowledge
Even if you don't have extensive technical experience, brush up on relevant terminology and concepts related to the automotive industry. Being able to discuss your understanding of parts ordering and repair processes can set you apart from other candidates.