At a Glance
- Tasks: Provide technical support and troubleshoot issues for various devices and systems.
- Company: Join Man Group, a leading global investment management firm with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and generous leave for community volunteering.
- Other info: Be part of an inclusive culture that values diversity and offers career growth opportunities.
- Why this job: Make a real impact by enhancing user experience and driving technical advancements.
- Qualifications: Experience in technical support, strong analytical skills, and knowledge of network fundamentals.
The predicted salary is between 39600 - 48400 £ per year.
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings.
Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives.
Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally.
Man Group plc is listed on the London Stock Exchange under the ticker EMG.
LN and is a constituent of the FTSE 250 Index.
Further information can be found at
At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data.
We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data.
We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing.
For further information on how we process your data, please see the privacy notice for applicants here.
The Role
We are looking for a Technical Support Engineer to join the Tech Support team in London to ensure the stability, performance and smooth operation of business-critical systems across both front and back-office functions.
The role involves conducting root cause analysis, proactively resolving recurring issues and driving continuous improvement through process optimisation, workflow enhancements and automation.
In addition to handling non-BAU initiatives and project work, the role also serves as a link between Tech Support and other engineering teams, managing escalations and supporting VIP incidents and requests.
- Role Responsibilities
- Provide 1st and 2nd-line troubleshooting and resolution for issues relating to Windows, mac OS, VDI and mobile devices, including management through SCCM, Jamf, and Intune.
- Diagnose and resolve software and hardware issues, providing technical guidance and expertise to users as required.
- Contribute to non-BAU activities and project delivery, including VIP support and service improvement initiatives.
- Act as escalation point and liaison between Tech Support and 3rd line engineering teams, coordinating with SMEs to drive complex issues to resolution.
- Develop, document and implement processes, workflows and automations to improve operational efficiency, enhance technical capability, and reduce recurring incidents.
- Participate in the on-call support, providing coverage during weekends and bank holidays as required.
- Proven experience in a fast-paced technical support environment, with a strong focus on user experience.
- Analytical mindset with expertise in root cause analysis.
- Understanding of network fundamentals, including VPN and connectivity troubleshooting.
- Proficient in deploying and supporting Windows and mac OS devices, as well as Apple and Android devices within an MDM environment.
- Proactive mindset for identifying and driving technical advancements and to continually learn and improve.
- Experience with automation, scripting and engineering tools, including Power Shell, Python, AI (e. g.
Claude and Chat GPT) and version control platforms such as Git, is beneficial.
- Previous experience in financial services is advantageous.
- Inclusion, Work-Life Balance and Benefits at Man Group
You’ll thrive in our working environment that champions equality of opportunity.
Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values.
Through our external and internal initiatives, partnerships and programmes, you’ll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry.
Learn more at
You’ll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too.
Like all our people, you’ll receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.
Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact
Technical Support Engineer London employer: Man Group
At Man Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values inclusion and professional growth. As a Senior Technical Support Engineer in London, you'll benefit from a comprehensive package that includes competitive holidays, flexible working arrangements, and opportunities for community engagement through our 'Mankind' days. Join us to be part of a forward-thinking team where your contributions are valued, and you can thrive in a supportive environment focused on continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Man Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Man Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Man Group!
✨Direct Apply to Man Group
Let's not forget to apply directly through the Man Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Man Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Man Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Man Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
