Tech Support Apprentice

The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems.

Responsibilities

• Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
• Visit users at their desks, provide remote support and active participation when located on our Tech Bars.
• Have a good understanding of incident and problem management.
• Resolve and troubleshoot queries, escalating to specialists where appropriate, and manage the technical relationships with our users.
• Support our users on a wide range of technologies to meet the agreed Service Level Agreements.

Key Skills & Experience

• Be genuinely interested in technology and eager to provide a user focused experience.
• Have an understanding of Apple and Android handsets in a Mobile Device Managed environment.
• Be knowledgeable of the ITIL management framework.
• Have an understanding of Windows Operating Systems and Citrix would be beneficial.
• Experience with trade floor support and market data applications (Reuters/Bloomberg) is desirable but not essential.

To Apply You'll Need

• The right to work in the UK.
• To have lived in the UK or EEA continuously for the past 3 years.
• Not to have previously studied the course content.
• Not to undertake any other qualification during your apprenticeship.
• To be able to apply your learning to your role.

Qualification Level 3 ICT

Duration 18‑month programme (15‑month training, 3‑month apprenticeship assessment)

Knowledge exam, project and presentation, and portfolio‑based interview.

Who's it for? Entry‑level — perfect for school leavers, those at an early stage of their career, or individuals looking for a new professional challenge.

Inclusion, Work‑Life Balance and Benefits at Man Group

You will thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you will find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry.

You will have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you will receive two annual ‘Mankind’ days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long‑term disability coverage, group sick pay, enhanced parental leave and long‑service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.

Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.