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- Tasks: Join our OMS Support team to provide technical and business support for investment professionals.
- Company: Man Group is a leading global investment management firm, managing $172.6 billion.
- Benefits: Enjoy flexible working, competitive pay, generous holidays, and continuous learning opportunities.
- Why this job: Be part of a collaborative culture where your input directly impacts investment strategies and technology.
- Qualifications: 2+ years in application support, strong communication skills, and a desire to solve complex problems.
- Other info: Work in a vibrant office overlooking the Thames with a flat structure and no-attitude environment.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at .
* As at 31 March 2025
Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing “firm-wide” end user collaboration tools. We are continually investing in our people, hardware, data and platform technology. We believe it’s the place to be if you want to work where open, forward-thinking, collaborative technology meets both quantitative and discretionary investment management.
Purpose of the Role
We are looking for a Production Support Engineer with 2-5 years\’ experience of working on an Order Management system or in a Trade Support function to join our OMS Support team. The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists to ensure we can efficiently realise alpha across the markets we trade.
We are currently undertaking a strategic renewal of our Order Management systems and is therefore a great time for this individual to be part of the team with the opportunity to influence how we can improve the experience for our investment professionals.
Specific Responsibilities
Providing technical and business support to investment professionals, execution traders and support functions. This includes providing quick resolutions to app issues, driving stability and improvements to help the business to succeed
1st and 2nd level application support for business systems with escalation to software development team, Infrastructure technology teams, end users or third parties as appropriate
Incident and Problem management, including input to post-incident reviews and resolution of follow up tasks including ensuring stakeholder communication is delivered in a timely manner and to a high standard
Recording and managing issues using Zendesk and following through to successful resolution
Identification of recurring issues that require development effort and the escalation and prioritisation of those items
Monitor hardware, applications and environmental conditions of our Order Management systems using tools such as OpsGenie & CheckMK (Nagios)
Manage production releases of our Order Management systems
Participate in Disaster Recovery planning, updating run books and DR tests
Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
Writing SQL scripts to resolve user queries, testing and scheduling weeknight or weekend releases
Provide on call or out of hours support as the business requires
Required
2+ years’ experience in providing business and technical application support for a financial services institution
Ability to communicate accurately and effectively in both written and verbal form
Strong desire to develop and deliver
Logical and analytical approach to problem solving
Ability to organise and deliver on complex and time sensitive workload
Worked with Front Office teams such as Portfolio Managers or Traders
Interest in understanding the ways in which people work and how it makes them efficient in their role
Ability to quickly gain understanding and expertise in new technologies, systems business processes
Familiarity with FIX Protocol
Good understanding of the trade lifecycle for FICC and equities
Working Here
Man Tech has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community.
We host and sponsor London’s PyData and Machine Learning Meetups. Aeron meetups are also held at Riverbank House.
We regularly talk at leading industry conferences, and tweet about relevant technology and how we’re using it. See @ManQuantTech
We’re fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer flexible working, competitive compensation, a generous holiday allowance, health and other benefits. We are also committed to continuous learning and development via coaching, mentoring, conference attendance and sponsoring academic and professional qualifications.
We are simultaneously committed to “levelling the playing field” and believe that agile working promotes inclusivity across teams, regions and business units. In general, Technology roles are expected to be in the office for at least 3 days a week. However, the specifics can vary based on the role, team, and individual circumstances, and are ultimately subject to the manager’s discretion.
Inclusion, Work-Life Balance and Benefits at Man Group
You\’ll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you\’ll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at .
You\’ll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you\’ll receive two annual \’Mankind\’ days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please .
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at .
* As at 31 March 2025
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Production Support Engineer London employer: Man Group
Contact Detail:
Man Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer London
✨Tip Number 1
Familiarise yourself with the Order Management Systems (OMS) used in financial services. Understanding how these systems operate will give you an edge during discussions with the team and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Man Group, especially those in technology roles. They can provide insights into the company culture and the specific challenges faced by the OMS Support team, which can be invaluable during your interview.
✨Tip Number 3
Brush up on your SQL skills, as writing scripts to resolve user queries is a key part of the role. Consider working on sample projects or exercises that demonstrate your ability to troubleshoot and optimise database queries.
✨Tip Number 4
Stay updated on the latest trends in financial technology and the trade lifecycle for FICC and equities. This knowledge will not only help you in interviews but also demonstrate your commitment to continuous learning and development in the field.
We think you need these skills to ace Production Support Engineer London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Production Support Engineer position. Tailor your application to highlight relevant experience in order management systems and trade support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2-5 years of experience in providing technical and business support within financial services. Mention specific tools and technologies you've used, such as Zendesk or SQL, to demonstrate your capability.
Showcase Problem-Solving Skills: Since the role involves incident and problem management, provide examples in your application that showcase your logical and analytical approach to problem-solving. Highlight any instances where you've successfully resolved issues or improved processes.
Communicate Effectively: Ensure your written communication is clear and professional. Use concise language in your CV and cover letter, and make sure to proofread for any errors. This will reflect your ability to communicate accurately and effectively, which is crucial for the role.
How to prepare for a job interview at Man Group
✨Understand the Role
Make sure you have a solid grasp of what a Production Support Engineer does, especially in the context of an Order Management System. Familiarise yourself with the specific responsibilities mentioned in the job description, such as providing technical support and managing incidents.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, incident management tools like Zendesk, and monitoring tools such as OpsGenie or CheckMK. Highlight any relevant projects or situations where you've successfully resolved technical issues.
✨Communicate Effectively
Since the role involves liaising with investment professionals and traders, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your ability to communicate complex technical information in an understandable way.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached and solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on your logical and analytical approach to challenges.
