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For Companies At a Glance
- Tasks: Provide top-notch tech support and improve processes for a smooth operation.
- Company: Join Man Group, a leading global investment management firm with a focus on innovation.
- Benefits: Enjoy flexible working, competitive pay, and comprehensive benefits including community volunteering days.
- Why this job: Make a real impact in tech support while developing your skills in a dynamic environment.
- Qualifications: Experience in 1st and 2nd line tech support and a passion for problem-solving.
- Other info: Be part of an inclusive culture that values your unique perspective and growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Man Group Returner Programme
During the six-month programme, you will work on professional assignments based on your skills and interests and will benefit from coaching through the transition period from Career Returners, together with internal mentoring and network access. At the end of the programme, there will be the possibility of a permanent role with the organisation.
Man Group strongly believes in flexible working and encourages applications from people who want flexibility in their working arrangements.
Who Man Group is Looking For
Man Group is keen to hear from candidates who have had a career break of at least 24 months (as of April 2026), with relevant previous experience within 1st line or 2nd line tech support.
Job Profile Summary
This role is responsible for providing technical support to ensure the stability and smooth operation of systems across the business. The role involves proactively identifying and addressing recurring issues by improving processes, creating workflows, and implementing automations. In addition to handling non-BAU tasks and projects, the role serves as a vital link between TechSupport and other engineering teams, managing escalations and supporting VIP incidents and requests.
Responsibilities
- Provide 1st and 2nd-line troubleshooting and resolution for issues related to Windows, macOS, VDI, and mobile devices, including software deployments via SCCM, Jamf, and Intune
- Act as an escalation point and bridge between TechSupport and other engineering teams, working with subject matter experts to reach technical conclusions
- Develop, document, and implement new processes, workflows, and automations to enhance team efficiency and reduce recurring issues
- Contribute to projects and non-BAU tasks, including escalations and VIP support
- Provide on-call support during weekends and bank holidays as required
Key Skills & Experience
- Proven experience in a fast-paced technical support environment with a strong focus on user experience
- Strong analytical mindset with a focus on root-cause investigation and resolving complex issues thoroughly
- Proficient in deploying and supporting Windows, macOS, Apple, and Android devices within an MDM environment
- Solid understanding of networking fundamentals, with experience troubleshooting network-related issues
- Experience with automation tools (e.g., Power Automate) and scripting languages (e.g., PowerShell, Python) is highly advantageous
- Experience with Git for version control and collaboration
- Enjoys sharing knowledge and supporting the development of colleagues
- Motivated to identify technical improvements and develop professionally
- Genuine interest in working with AI-driven tools and emerging technologies
- Previous experience in financial services is highly desirable
Inclusion, Work-Life Balance and Benefits at Man Group
You will thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you will find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry.
You will have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you will receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact.
TechSupport Engineer in London employer: Man Group
Contact Detail:
Man Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TechSupport Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings at Man Group or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of the latest tools. Make sure you can talk confidently about your experience with Windows, macOS, and automation tools like Power Automate. We want to see that you're ready to tackle any challenge!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've resolved complex issues in the past. This will demonstrate your analytical mindset and ability to improve processes, which is key for the TechSupport Engineer role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Man Group and being part of our inclusive culture.
We think you need these skills to ace TechSupport Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TechSupport Engineer role. Highlight your relevant experience in 1st and 2nd line support, and don’t forget to mention any specific tools or technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain your career break and how your past experiences make you a great fit for this role. Be genuine and show your enthusiasm for the opportunity at Man Group.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in tech support. We love candidates who can demonstrate their analytical mindset and ability to improve processes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Man Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and mobile devices. Be ready to discuss your experience with troubleshooting and how you've resolved complex issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical mindset. Think about times when you've identified root causes of issues and implemented solutions. Being able to articulate your thought process will impress interviewers and demonstrate your problem-solving abilities.
✨Familiarise Yourself with Automation Tools
Since the role involves improving processes and implementing automations, make sure you know your way around tools like Power Automate and scripting languages like PowerShell or Python. Bring examples of how you've used these tools to enhance efficiency in previous roles.
✨Emphasise Your Teamwork and Communication Skills
As a TechSupport Engineer, you'll be the bridge between teams. Prepare to discuss how you've collaborated with others, especially in high-pressure situations. Highlight your ability to communicate technical information clearly to non-technical colleagues, as this is crucial for success in the role.
