At a Glance
- Tasks: Manage calls, resolve issues, and ensure safety in a dynamic control room environment.
- Company: Join MAN Commercial Protection's innovative Control Room and Mobile Response team.
- Benefits: Competitive pay, full uniform, training, discounts, and overtime opportunities.
- Other info: Flexible shifts with excellent career development and support.
- Why this job: Be part of a team that values customer service and continuous improvement.
- Qualifications: Experience in security or call centre roles is a plus; strong communication skills are essential.
The predicted salary is between 14 - 14 £ per hour.
MAN Commercial Protection are looking for a Security officer to join our Control room and Mobile Response team at Head Office.
Shift pattern: Days, Nights and Weekends.
Shift timings will be: 06:30-18:30 / 18:30-06:30.
Payrate: £14.00ph
Main Responsibilities
- Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
- Report writing/completing incident forms
- Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
- Ensure any health & safety or HR issues are escalated accordingly
- Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
- Comply with Mobile Patrol Unlocks/ Locks and Patrol schedules
- Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services and Man Commercial Protection control
The ideal candidate will
- Be passionate about delivering excellent customer service
- Have experience of a workforce management system
- Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
- Have excellent communication skills
- Be able to work within a team as well as on their own and unsupervised
- Possess excellent communication and IT systems skills
- Can work under pressure whilst maintaining a positive attitude
- Have good time management skills
- Be able to work shift patterns and provide flexibility, where required
Qualifications and experience
- Experience in the security industry would be advantageous but not essential
- Call centre / Helpdesk experience advantageous
- Experience using a time and attendance or workforce management system
- Knowledge of MS Office, Excel and Outlook advantage but not essential
- Experience of working on the telephones essential
- Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
- SIA DS and CCTV Licence are essential
Skills required.
- Competent computer skills with a good knowledge of computer systems.
- Excellent communication skills
- Ability to create comprehensive incident reports
- Ability to work independently and as part of a team
- A 5-year checkable work/education history is required
• Happy to help others attitude!
- Valid Full UK Driving Manual Driving Licence
Benefits
- Full uniform supplied.
- Access to in-house training CCTV and First Aid
- Free International Professional Security Association (IPSA) membership
- Perks at Work High Street Discount Scheme
- Access to 24-hour counselling helpline through IPSA
- Access to 24-hour legal helpline through IPSA
- Double pay on Bank Holidays
- Full training provided
- Free parking
- Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
IND10
Control Room Operator in Solihull employer: Man Commercial Protection
MAN Commercial Protection is an exceptional employer, offering a supportive work culture and a commitment to employee growth through in-house training opportunities, including SIA and First Aid certifications. Located in Immingham, the company provides unique benefits such as double pay on Bank Holidays, free IPSA membership, and access to 24-hour counselling and legal helplines, making it an ideal place for those seeking meaningful and rewarding employment in the security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator in Solihull
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Room Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Man Commercial Protection. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Control Room Operator candidates.
✨Directly Apply to Man Commercial Protection
Don’t forget to apply for the Control Room Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Man Commercial Protection.
We think you need these skills to ace Control Room Operator in Solihull
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Man Commercial Protection. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Man Commercial Protection.
How to prepare for a job interview at Man Commercial Protection
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Man Commercial Protection.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Man Commercial Protection.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Man Commercial Protection.
