At a Glance
- Tasks: Deliver exceptional customer support across various channels and build lasting relationships.
- Company: Join Mammoth Brands, a modern CPG company with a mission to improve lives.
- Benefits: Enjoy competitive pay, private medical coverage, generous time off, and equity options.
- Other info: Work in a fun, inclusive environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that values empathy and innovation in customer experience.
- Qualifications: Fluent in German and English, with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About Mammoth Brands: Mammoth Brands (formerly Harry’s Inc.) is the modern CPG company behind brands Harry’s, Flamingo, Lume, Mando, and Coterie. Our mission is to “Create Things People Like More.” We aim to improve people's lives and challenge the status quo by developing the best product experiences and exploring innovative ways to give back to our community.
This is a full-time role with an expectation to work on Saturday or Sunday. Candidates must speak and write in German and English. Must live in the United Kingdom with 3 days required in the Soho London office.
The Team: The Customer Experience Team is the bridge between our brand and the people who use our products. We’re passionate about creating an effortless experience for every customer who reaches out.
The Role: You will ensure all of our customers around the globe have a best-in-class customer experience across multiple channels. You will be part of an empathetic and supportive team where your front-line work is directly connected to the growth and success of Harry’s.
What you will accomplish:
- Deliver personalized, seamless support to all customers across the globe via contact channels, including Phone, Email, SMS, Social Media, and Chat.
- Thrive in a fast-paced environment by confidently solving customer challenges and providing outstanding service.
- Build lasting relationships through clear, interactive communication.
- Master internal tools and processes to efficiently manage customer relationships.
- Identify trends, pain points, and opportunities early to deliver a world-class experience.
- Strategize and innovate to enhance service quality and exceed customer satisfaction goals.
- Collaborate with CX Management and cross-functional teams to drive key projects.
- Monitor and communicate real-time trends and insights to inform strategy and decision-making.
- Foster a positive, dynamic, and team-first culture.
- Share customer feedback with internal teams to help improve products and overall experience.
This should describe you:
- Communicate with clarity and confidence across every customer service channel.
- Show genuine empathy by understanding customer needs.
- Bring top-notch computer skills and a strong technical aptitude.
- Love e-commerce and enjoy teaching others about exciting tech.
- Build rapport effortlessly with those you interact with.
- Embody a strong work ethic and entrepreneurial mindset.
- Stay eager to learn, grow, and expand your professional expertise.
- Think on your feet, solve problems creatively, and adapt to any situation.
- Embrace lifelong learning and strive to improve yourself and your impact.
- Welcome direct, honest, and supportive feedback.
- Actively seek out ways to support and uplift your teammates.
- Thrive on new challenges and find excitement in tackling the unknown.
- Keep a sense of humour.
Here's who you'll work with:
- Report directly to the Customer Experience Team Lead.
- Work with awesome CX Associates who make every day fun.
- Catered breakfast on Wednesday mornings and team lunch on Tuesdays and Thursdays.
- Bond over snacks and choose where we place our office pantry order every 6 weeks.
Benefits and perks:
- Private medical and comprehensive dental coverage.
- Pension savings plan with company match.
- Group Income Protection and Life Assurance benefits.
- Equity in Mammoth Brands.
- Generous time off plus 8 paid bank holidays.
- Wellness and L&D stipends.
- 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years.
- 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood.
- Fun IRL and virtual events including happy hours and team building events.
- Free products from our family of brands.
Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and feel a sense of belonging.
Customer Experience Associate in London employer: Mammoth Brands
Mammoth Brands is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to innovate and grow. With generous benefits such as private medical coverage, equity options, and extensive time off, including sabbaticals, the company prioritises employee well-being and development. Located in the heart of Soho, London, the Customer Experience Associate role offers a unique opportunity to connect with customers globally while being part of a supportive team that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Associate in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Mammoth Brands' mission and values. Show us you understand what we stand for and how you can contribute to creating things people like more.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Associate, you'll need to connect with customers on a human level. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. We love hearing about your creative solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our awesome team at Mammoth Brands.
We think you need these skills to ace Customer Experience Associate in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Refer to specific points in the job description to show us why you’re a great fit!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Avoid jargon unless it’s relevant, and make sure your key achievements stand out.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mammoth Brands
✨Know the Brand Inside Out
Before your interview, dive deep into Mammoth Brands and its portfolio. Familiarise yourself with their mission to 'Create Things People Like More' and understand how they approach customer experience. This knowledge will help you connect your answers to their values and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
As a Customer Experience Associate, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues by stepping into their shoes. Highlight how you understood their needs and provided tailored solutions, as this aligns perfectly with the company's focus on creating an effortless customer experience.
✨Master the Tools of the Trade
Familiarise yourself with common customer service tools and platforms. If you have experience with CRM systems or chat software, be ready to discuss it. Mentioning your technical aptitude will demonstrate that you can quickly adapt to their internal processes and contribute effectively from day one.
✨Bring Your Problem-Solving A-Game
Prepare to discuss specific challenges you've faced in previous roles and how you creatively solved them. Mammoth Brands values innovative thinking, so showcasing your ability to think on your feet and tackle unexpected situations will set you apart as a candidate who can thrive in their fast-paced environment.
