At a Glance
- Tasks: Lead and motivate the Patient Onboarding Team to deliver exceptional customer service.
- Company: Join Mamedica, a private clinic dedicated to patient care and satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, and access to exclusive discounts.
- Other info: Relaxed dress code and regular company events for a vibrant workplace culture.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Experience in leading teams and excellent customer service skills required.
The predicted salary is between 40000 - 40000 £ per year.
Salary: £40,000 per annum + commission
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary: The post holder (internally referred to as Patient Onboarding Manager) will be responsible for managing the Patient Onboarding Team, ensuring a high level of customer service for our patients, to help achieve organisational success and continued growth.
Role Duties:
- Managing, leading and motivating the Patient Onboarding team
- Ensuring personal and team KPIs are being met and ideally exceeded
- Meeting organisational targets to ensure continued growth of organisation
- Dealing with new patient registrations
- Liaising with patients via email as well as inbound and outbound calls
Qualification/Experience for Role:
- Extensive experience leading and motivating a high performing sales or recruitment team within a suitable call centre or relevant customer services role desired
- Experience within a customer-facing role within a healthcare setting preferred
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently
- Experience using MS Office desirable
Company benefits / additional information:
- Pension Scheme and access to company benefits and discounts portal
- Access to Blue Light Scheme
- Company events on/off-site with regular diverse workplace celebrations
- Employee Assistance Programme
- Relaxed dress code
About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice).
Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Recruitment Manager in Slough employer: MAMEDICA
Mamedica is an exceptional employer located in the heart of Holborn, London, offering a dynamic work environment where employee growth and development are prioritised. With a strong focus on team collaboration and a commitment to providing outstanding patient care, employees enjoy a range of benefits including a pension scheme, access to exclusive discounts, and regular company events that foster a vibrant workplace culture. Join us to be part of a dedicated team that makes a real difference in patients' lives while enjoying a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and recruitment sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Mamedica, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your leadership skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mamedica.
We think you need these skills to ace Recruitment Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Recruitment Manager role. Highlight your experience in leading teams and achieving KPIs, as these are key for us at Mamedica. Use specific examples that showcase your skills in customer service and team motivation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Patient Onboarding Manager position. Mention your relevant experience in healthcare and how you can contribute to our team's success.
Showcase Your Communication Skills:Since this role involves liaising with patients via email and calls, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t wait too long – we might close applications sooner than expected!
How to prepare for a job interview at MAMEDICA
✨Know the Company Inside Out
Before your interview, make sure you research Mamedica thoroughly. Understand their services, values, and the specific role of the Patient Onboarding Manager. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Recruitment Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or exceeded KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Interaction Scenarios
Since the role involves liaising with patients, be ready to discuss how you handle customer queries and resolve issues. Think of specific instances where you provided excellent customer service, especially in a healthcare setting, and be prepared to share those stories.
✨Dress the Part and Be Professional
Even though Mamedica has a relaxed dress code, it's important to present yourself professionally for the interview. Dress smartly to make a good first impression, and remember to be punctual. Arriving on time shows respect for the interviewer's schedule.
