At a Glance
- Tasks: Engage and guide patients through the onboarding process in a fast-paced environment.
- Company: Join MAMEDICA, a leading digital healthcare provider in medical cannabis.
- Benefits: Competitive salary, commission, pension scheme, and employee discounts.
- Other info: Great career development opportunities in a supportive team.
- Why this job: Be part of a rapidly growing company making a real difference in healthcare.
- Qualifications: Experience in target-driven roles and excellent communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Patient Onboarding Executive
Salary
Competitive salary + commission
Hours
9:00am – 5:30pm, Monday to Friday (40 hours per week)
Location
Holborn, London
Contract
- Full-time, Permanent
- About MAMEDICA
MAMEDICA is a UK based digital healthcare provider specialising in medical cannabis.
We operate a private clinic in Central London alongside our own pharmacy, supplying prescription only cannabis-based medicines, to eligible patients following specialist assessment, across a range of conditions including chronic pain, psychiatry, neurology, palliative care and cancer.
Our experienced team of specialist doctors, pharmacists and patient support coordinators provide clinical care, advice and support throughout every patient's treatment journey.
MAMEDICA is regulated by the Care Quality Commission (CQC), General Pharmaceutical Council (GPh C), Medicines and Healthcare products Regulatory Agency (MHRA) and the Home Office.
In June 2026 MAMEDICA was listed in The Sunday Times annual list of Britain's fastest growing companies, coming in at number 8.
Role Summary
Due to exceptional growth and ambitious expansion plans, we are looking for a highly motivated and proactive Patient Onboarding Executive to join our growing team.
This is a fast-paced, target-driven role focused on engaging prospective patients, guiding them through the registration process and providing an outstanding onboarding experience from initial enquiry through to consultation booking.
You will be confident speaking with people over the phone, enjoy building rapport and be motivated by achieving individual and team performance targets.
This is an excellent opportunity to join one of the UK's fastest-growing healthcare businesses.
Key Responsibilities
- Manage a high volume of inbound and outbound patient enquiries.
- Guide prospective patients through the registration and onboarding process.
- Proactively follow up with patients interested in registering with MAMEDICA.
- Explain the patient eligibility and consultation process clearly and confidently.
- Manage your patient pipeline to ensure enquiries progress efficiently.
- Book initial consultations with clinicians.
- Achieve individual and team onboarding targets.
- Maintain accurate records across internal systems.
- Liaise with GP surgeries and healthcare professionals where required.
- Deliver an exceptional patient experience throughout every interaction.
Skills & Experience
We're looking for someone with
- Experience in a target-driven environment such as recruitment, healthcare onboarding, account management, membership services or customer acquisition.
- A proven ability to build rapport and communicate confidently over the phone.
- Experience handling a high volume of inbound and outbound calls.
- A track record of achieving and exceeding performance targets.
- Strong organisational and time management skills.
- A resilient, self-motivated approach.
- Excellent communication and objection-handling skills.
- A customer-first mindset with a genuine desire to help people.
- Experience within healthcare or another regulated industry would be advantageous.
Benefits
- Competitive salary plus commission
- Company pension scheme
- Blue Light Card discounts
- Access to company benefits and discounts portal
- Employee Assistance Programme
- Regular company events
- Career development opportunities within a fast-growing business
- Additional Information
Due to the anticipated volume of applications, we may not be able to provide individual feedback to all applicants.
Interviews may take place before the closing date, so we encourage early applications.
This role may be subject to a Disclosure and Barring Service (DBS) check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order, where applicable.
Patient Onboarding Executive in Slough employer: MAMEDICA
Mamedica is an exceptional employer located in the heart of Holborn, London, offering a supportive and dynamic work environment for its employees. With a focus on employee growth, Mamedica provides access to a comprehensive benefits package, including a pension scheme, discounts, and an Employee Assistance Programme, all while fostering a culture of teamwork and celebration through regular company events. Join us to make a meaningful impact in healthcare while enjoying a relaxed dress code and the opportunity to lead a dedicated team in delivering outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Onboarding Executive in Slough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like MAMEDICA.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at MAMEDICA.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like MAMEDICA, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Onboarding Executive in Slough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at MAMEDICA.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at MAMEDICA.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to MAMEDICA. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at MAMEDICA. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at MAMEDICA
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research MAMEDICA’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
