At a Glance
- Tasks: Lead and motivate the Patient Onboarding Team to deliver exceptional customer service.
- Company: Join Mamedica, a private clinic dedicated to patient care and satisfaction.
- Benefits: Enjoy a pension scheme, discounts, and a relaxed dress code.
- Other info: Participate in fun company events and enjoy a supportive work environment.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Proven experience in leading high-performing teams in customer service or sales.
The predicted salary is between 28800 - 34600 £ per year.
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary
The post holder (internally referred to as Patient Onboarding Manager) will be responsible for managing the Patient Onboarding Team, ensuring a high level of customer service for our patients, to help achieve organisational success and continued growth.
Role Duties
- Managing, leading and motivating the Patient Onboarding team
- Ensuring personal and team KPIs are being met and ideally exceeded
- Meeting organisational targets to ensure continued growth of organisation
- Dealing with new patient registrations
- Liaising with patients via email as well as inbound and outbound calls
Qualification/Experience for Role
- Extensive experience leading and motivating a high performing sales or recruitment team within a suitable call centre or relevant customer services role desired
- Experience within a customer-facing role within a healthcare setting preferred
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently
Company benefits / additional information
- Pension Scheme and access to company benefits and discounts portal
- Access to Blue Light Scheme
- Company events on/off-site with regular diverse workplace celebrations
- Employee Assistance Programme
- Relaxed dress code
About Mamedica
Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Recruitment Manager employer: MAMEDICA
Mamedica is an exceptional employer located in the heart of Holborn, London, offering a supportive and dynamic work environment for its employees. With a focus on employee growth, Mamedica provides access to a comprehensive benefits package, including a pension scheme, discounts, and an Employee Assistance Programme, all while fostering a culture of teamwork and celebration through regular company events. Join us to make a meaningful impact in healthcare while enjoying a relaxed dress code and the opportunity to lead a dedicated team in delivering outstanding patient care.
