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- Tasks: Support patients with registrations and manage consultations in a healthcare setting.
- Company: Join Mamedica, a private clinic focused on innovative patient care.
- Benefits: Enjoy a competitive salary, pension scheme, 25 days leave, and discounts.
- Other info: Relaxed dress code and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a dynamic environment.
- Qualifications: Healthcare experience and strong customer service skills are essential.
The predicted salary is between 24000 - 32000 £ per year.
Salary: £28,000 per annum + commission
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary: We are looking for an enthusiastic individual with clinical experience (NMC/HCPC/etc/overseas equivalent) to join us to support patients looking to register with us.
Role Duties:
- Dealing with new patient registrations.
- Liaising with patients via email as well as inbound and outbound calls.
- Booking patients in for their initial consultation.
- Contacting patients interested in registering with service.
- Communicating with patient GP, if necessary, both in sourcing information and responding to queries.
Qualification/Experience for Role:
- Extensive experience within a high performing sales or recruitment role desired.
- Experience within a customer-facing role within a healthcare setting preferred.
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently.
- Interest or background within medical cannabis preferred.
- Clinical experience within a healthcare-based setting (UK/Overseas) preferred.
Company benefits / additional information:
- Contributory Pension Scheme
- 25 days Annual Leave plus Bank Holidays
- Access to Blue Light Scheme
- Company events on and off-site
- Access to company benefits portal, with access to a variety of discounts, benefits and our EAP service
- Relaxed dress code
About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice).
Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Patient Registration (Healthcare experience) employer: MAMEDICA
Contact Detail:
MAMEDICA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Registration (Healthcare experience)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mamedica. Understand their mission and values, especially how they support patients with unique needs. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient registration and customer service in healthcare. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 3
Show your enthusiasm! When you’re chatting with us, let your passion for helping patients shine through. Talk about why you’re excited about this role and how your clinical experience can make a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and professional. Plus, it’s a great chance to reiterate your interest in the position and remind us why you’d be a fantastic fit!
We think you need these skills to ace Patient Registration (Healthcare experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your clinical experience and any customer-facing roles you've had in healthcare. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Mamedica and how your skills can help us support our patients. Keep it engaging and relevant!
Showcase Your Communication Skills: Since this role involves liaising with patients, it's crucial to demonstrate your communication skills. Whether it's through your CV or cover letter, let us know how you handle queries and provide excellent service.
Apply Early!: We might close the advert sooner than expected due to high interest, so don’t wait around! Head over to our website and submit your application as soon as you can. We can't wait to hear from you!
How to prepare for a job interview at MAMEDICA
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and any relevant healthcare regulations. Familiarise yourself with the specifics of patient registration and the services offered by Mamedica, especially around medical cannabis.
✨Showcase Your Customer Skills
Prepare examples from your past roles where you've successfully handled customer queries or issues. Highlight your experience in a healthcare setting and how you’ve effectively communicated with patients, as this will be crucial for the role.
✨Practice Your Communication
Since you'll be liaising with patients via email and phone, practice clear and empathetic communication. Consider doing mock calls or role-playing scenarios to get comfortable with the types of conversations you might have.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the training process, or how success is measured in the patient registration role.