Patient Onboarding Representative (Clinical background)

Patient Onboarding Representative (Clinical background)

This range is provided by MAMEDICA®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Hours: 0900 – 1730, Monday to Friday

Location: Holborn, London – fully onsite

Contract: Full Time and Permanent

Role Summary

We are looking for an enthusiastic individual with clinical experience (NMC/HCPC/etc/overseas equivalent) to join us to support patients looking to register with us.

Role Duties

• Dealing with new patient registrations.
• Liaising with patients via email as well as inbound and outbound calls.
• Booking patients in for their initial consultation.
• Contacting patients interested in registering with service
• Communicating with patient GP, if necessary, both in sourcing information and responding to queries

Qualification/Experience for Role

• Extensive experience within a high performing sales or recruitment role desired
• Experience within a customer-facing role within a healthcare setting preferred
• Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently
• Interest or background within medical cannabis preferred
• Clinical experience within a healthcare-based setting (UK/Overseas) preferred

About Mamedica

Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.

We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.

Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)

Additional Information

Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.

Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.