At a Glance
- Tasks: Engage with patients, guide them through registration, and ensure a smooth onboarding experience.
- Company: Join MAMEDICA, a fast-growing digital healthcare provider in London.
- Benefits: Competitive salary, commission, and a supportive team environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Be part of a revolutionary healthcare journey and make a real difference in patients' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Salary: Competitive salary + commission
Hours: 9:00am – 5:30pm, Monday to Friday (40 hours per week)
Location: Holborn, London
Contract: Full-time, Permanent
About MAMEDICA
MAMEDICA is a UK based digital healthcare provider specialising in medical cannabis. We operate a private clinic in Central London alongside our own pharmacy, supplying prescription only cannabis-based medicines, to eligible patients following specialist assessment, across a range of conditions including chronic pain, psychiatry, neurology, palliative care and cancer. Our experienced team of specialist doctors, pharmacists and patient support coordinators provide clinical care, advice and support throughout every patient's treatment journey. MAMEDICA is regulated by the Care Quality Commission (CQC), General Pharmaceutical Council (GPhC), Medicines and Healthcare products Regulatory Agency (MHRA) and the Home Office.
Role Summary
Due to exceptional growth and ambitious expansion plans, we are looking for a highly motivated and proactive Patient Onboarding Executive to join our growing team. This is a fast-paced, target-driven role focused on engaging prospective patients, guiding them through the registration process and providing an outstanding onboarding experience from initial enquiry through to consultation booking. You will be confident speaking with people over the phone, enjoy building rapport and be motivated by achieving individual and team performance targets. This is an excellent opportunity to join one of the UK's fastest-growing healthcare businesses.
Key Responsibilities
- Manage a high volume of inbound and outbound patient enquiries.
- Guide prospective patients through the registration and onboarding process.
- Proactively follow up with patients interested in registering with MAMEDICA.
- Explain the patient eligibility and consultation process clearly and confidently.
- Manage your patient pipeline to ensure enquiries progress efficiently.
- Book initial consultations with clinicians.
- Achieve individual and team onboarding targets.
- Maintain accurate records across internal systems.
- Liaise with GP surgeries and healthcare professionals where required.
- Deliver an exceptional patient experience throughout every interaction.
Patient Onboarding Executive employer: MAMEDICA
Mamedica is an exceptional employer located in the heart of Holborn, London, offering a supportive and dynamic work environment for its employees. With a focus on employee growth, Mamedica provides access to a comprehensive benefits package, including a pension scheme, discounts, and an Employee Assistance Programme, all while fostering a culture of teamwork and celebration through regular company events. Join us to make a meaningful impact in healthcare while enjoying a relaxed dress code and the opportunity to lead a dedicated team in delivering outstanding patient care.
