At a Glance
- Tasks: Support patients with registrations and consultations via phone and email.
- Company: Join Mamedica, a fast-growing private clinic in Holborn, London.
- Benefits: Enjoy a competitive salary, pension scheme, and access to exclusive discounts.
- Other info: Relaxed dress code and vibrant workplace culture with regular events.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in sales or customer service, preferably in healthcare.
The predicted salary is between 37000 - 37000 £ per year.
Salary: £37,000 (OTE) per annum
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary: We are looking for an enthusiastic individual to join us to support patients looking to register with our services over the phone.
Role Duties:
- Dealing with new patient registrations.
- Liaising with patients via email as well as inbound and outbound calls.
- Booking patients in for their initial consultation.
- Contacting patients interested in registering with service.
- Communicating with patient GP, if necessary, both in sourcing information and responding to queries.
Qualification/Experience for Role:
- Extensive experience within a high performing sales/recruitment role desired.
- Experience within a customer-facing role within a healthcare setting preferred.
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently.
- Experience within a high-volume calls role preferred.
- Experience with reaching and surpassing call-based targets.
Company benefits / additional information:
- Pension Scheme and access to company benefits and discounts portal.
- Access to Blue Light Scheme.
- Company events on/off-site with regular diverse workplace celebrations.
- Employee Assistance Programme.
- Relaxed dress code.
About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Mamedica has been listed on the Sunday Times 100 fastest-growing companies in the UK for 2026.
Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Onboarding Executive employer: MAMEDICA
Mamedica is an exceptional employer located in the vibrant Holborn area of London, offering a supportive and dynamic work environment for our Onboarding Executives. With a focus on employee well-being, we provide a comprehensive benefits package, including a pension scheme, access to discounts, and regular company events that foster a diverse workplace culture. Join us to be part of a rapidly growing clinic that values your contributions and offers opportunities for professional growth within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Executive
✨Tip Number 1
Get to know the company inside out! Research Mamedica's services and values so you can show genuine enthusiasm during your interview. This will help us see that you're not just another candidate, but someone who truly cares about what we do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales roles. We want to hear how you've handled challenging situations in the past, so think of specific examples that highlight your skills.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows us that you're engaged and interested in being part of our Mamedica family.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you're proactive and keen to join our team. Don’t wait too long, as we might close applications sooner than expected!
We think you need these skills to ace Onboarding Executive
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping patients shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team at Mamedica.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in healthcare. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at MAMEDICA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Onboarding Executive role. Familiarise yourself with the duties like handling patient registrations and liaising with GPs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with patients and resolving queries, be ready to share specific examples from your past experiences. Highlight situations where you successfully handled customer issues or exceeded targets, especially in a healthcare setting.
✨Practice Your Communication Skills
As you'll be making and receiving calls, practice clear and concise communication. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as friendly and professional during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Mamedica's services, team culture, or growth opportunities. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
