At a Glance
- Tasks: Lead and motivate the Patient Onboarding Team to deliver exceptional customer service.
- Company: Join Mamedica, a private clinic dedicated to patient care and satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, and access to exclusive discounts.
- Other info: Relaxed dress code and regular company events for a vibrant workplace culture.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Experience in leading teams and customer service, preferably in healthcare.
The predicted salary is between 40000 - 40000 £ per year.
Salary: £40,000 per annum + commission
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary: The post holder (internally referred to as Patient Onboarding Manager) will be responsible for managing the Patient Onboarding Team, ensuring a high level of customer service for our patients, to help achieve organisational success and continued growth.
Role Duties:
- Managing, leading and motivating the Patient Onboarding team
- Ensuring personal and team KPIs are being met and ideally exceeded
- Meeting organisational targets to ensure continued growth of organisation
- Dealing with new patient registrations
- Liaising with patients via email as well as inbound and outbound calls
Qualification/Experience for Role:
- Extensive experience leading and motivating a high performing sales or recruitment team within a suitable call centre or relevant customer services role desired
- Experience within a customer-facing role within a healthcare setting preferred
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently
- Experience using MS Office desirable
Company benefits / additional information:
- Pension Scheme and access to company benefits and discounts portal
- Access to Blue Light Scheme
- Company events on/off-site with regular diverse workplace celebrations
- Employee Assistance Programme
- Relaxed dress code
About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice).
Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Recruitment Manager in London employer: MAMEDICA
Mamedica is an exceptional employer located in the vibrant Holborn area of London, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering outstanding patient care, employees benefit from a range of perks including a pension scheme, access to exclusive discounts, and regular team events that foster camaraderie and inclusivity. Join us to be part of a dedicated team where your contributions directly impact patient outcomes and organisational success.
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and recruitment sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Mamedica, understand their values, and think about how your experience aligns with their mission. Show them you’re not just another candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Recruitment Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Recruitment Manager role. Highlight your experience in leading teams and achieving KPIs, as these are key for us at Mamedica. Use specific examples that showcase your skills in customer service and team motivation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Patient Onboarding Manager position. Mention your relevant experience in healthcare settings and how you can contribute to our organisational success.
Showcase Your Communication Skills:Since this role involves liaising with patients via email and calls, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Early!:We recommend applying as soon as possible since we might close the advert sooner than expected. Don’t wait until the last minute; get your application in through our website and show us why you’d be a great addition to our team!
How to prepare for a job interview at MAMEDICA
✨Know the Company Inside Out
Before your interview, make sure you research Mamedica thoroughly. Understand their services, values, and the specific role of the Patient Onboarding Manager. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Recruitment Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or exceeded KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Interaction Scenarios
Since the role involves liaising with patients, be ready to discuss how you handle customer queries and resolve issues. Think of specific instances where you provided excellent customer service, especially in a healthcare setting, and be prepared to share those stories.
✨Dress the Part and Be Professional
Even though Mamedica has a relaxed dress code, it's important to present yourself professionally for the interview. Dress smartly to make a good first impression, and remember to be punctual. Arriving on time shows respect for the interviewer's schedule.
