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- Tasks: Support patients with registrations and manage consultations in a healthcare setting.
- Company: Join Mamedica, a private clinic focused on patient care and innovative treatments.
- Benefits: Enjoy a competitive salary, pension scheme, 25 days leave, and discounts.
- Other info: Relaxed dress code and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare environment.
- Qualifications: Healthcare experience and strong customer service skills are essential.
The predicted salary is between 24000 - 32000 £ per year.
Salary: £28,000 per annum + commission
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary: We are looking for an enthusiastic individual with clinical experience (NMC/HCPC/etc/overseas equivalent) to join us to support patients looking to register with us.
Role Duties:
- Dealing with new patient registrations.
- Liaising with patients via email as well as inbound and outbound calls.
- Booking patients in for their initial consultation.
- Contacting patients interested in registering with service.
- Communicating with patient GP, if necessary, both in sourcing information and responding to queries.
Qualification/Experience for Role:
- Extensive experience within a high performing sales or recruitment role desired.
- Experience within a customer-facing role within a healthcare setting preferred.
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently.
- Interest or background within medical cannabis preferred.
- Clinical experience within a healthcare-based setting (UK/Overseas) preferred.
Company benefits / additional information:
- Contributory Pension Scheme, 25 days Annual Leave plus Bank Holidays.
- Access to Blue Light Scheme.
- Company events on and off-site.
- Access to company benefits portal, with access to a variety of discounts, benefits and our EAP service.
- Relaxed dress code.
About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)
Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Patient Registration (Healthcare experience) in London employer: MAMEDICA
Contact Detail:
MAMEDICA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Registration (Healthcare experience) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mamedica. Understand their services and values so you can show how your experience aligns with what they do. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient registration and customer service in healthcare. Think about your past experiences and how they relate to the role. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with patients and GPs, be ready to demonstrate your ability to communicate clearly and effectively. Maybe even share a story where you successfully resolved a patient query.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the Mamedica site. It shows initiative and ensures your application gets to the right place quickly. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Patient Registration (Healthcare experience) in London
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for the healthcare sector shine through. We want to see that you genuinely care about helping patients and have a solid understanding of the industry.
Tailor Your Experience: Make sure to highlight any relevant clinical experience or customer-facing roles you've had. We’re looking for specific examples that demonstrate your ability to handle patient queries effectively, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences are easy to spot. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and can process your application smoothly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MAMEDICA
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and any relevant healthcare experience. Familiarise yourself with the services Mamedica offers, especially around patient registration and medical cannabis, as this will show your genuine interest in the role.
✨Practice Your Communication Skills
Since the role involves liaising with patients via email and phone, practice clear and empathetic communication. Role-play common scenarios you might encounter, like handling patient queries or booking consultations, to build your confidence.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you've successfully dealt with customer issues. Highlight how you resolved queries efficiently, as this is crucial for a patient-facing position in a healthcare setting.
✨Dress the Part
Even though Mamedica has a relaxed dress code, it's important to present yourself professionally for the interview. Aim for smart-casual attire that reflects your respect for the role and the company culture.